Full-Time

Customer Support Specialist

Updated on 9/3/2026

Servbank

Servbank

201-500 employees

Mortgage subservicer delivering end-to-end servicing

Compensation Overview

$36.3k - $42.5k/mo

Hoopeston, IL, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service

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Requirements
  • Previous experience in banking is required.
  • Previous experience in customer service is preferred.
  • Proficiency with computer systems and customer management software.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving abilities and attention to detail.
  • Excellent verbal and written communication skills.
Responsibilities
  • Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
  • Serve as the first point of contact for clients, providing accurate information about banking products and services.
  • Manage and prioritize the phone support queue to ensure timely assistance.
  • Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
  • Collaborate with internal departments to address complex client needs and escalate issues as necessary.
  • Troubleshoot, research, respond, and provide training on customer service technology and related issues.
  • Manage resolution of client needs by identifying and coordinating appropriate bank resources, partnering with internal departments to ensure client needs are met and issues are followed through to resolution.
  • Maintain up-to-date knowledge of banking policies, procedures, and regulations.
Desired Qualifications
  • Previous experience in customer service.

Servbank provides full-service community banking and end-to-end mortgage subservicing for banks, credit unions, non-banks, and other financial institutions. Its core mortgage service uses ICE Mortgage Technology MSP for servicing plus the SIME platform to give clients real-time portfolio data and a complete servicing ecosystem, including customer care, default management, escrow, and private-label servicing. The company differentiates itself with a dedicated focus on mortgage subservicing, integrated technology for transparent portfolio visibility, and continuity in leadership drawn from The Money Source. Its goal is to become the premier bank subservicer and grow its subservicing and related banking services across new clients and channels.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$90M

Headquarters

Oswego, Illinois

Founded

1994

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 13 2026, ServBanc raised $90 million from 45+ investors.
  • March 12 2026, IF Bancorp closed, adding Illinois branches and customers.
  • June 30 2026 assets reached $1.7 billion, supporting more M&A.

What critics are saying

  • June 25 2026, shareholders sued ServBanc over merger disclosures in Northern Illinois.
  • Q4 2026 conversion of Iroquois Federal risks servicing errors and customer attrition.
  • One servicing platform and The Money Source concentration create existential client-loss risk.

What makes Servbank unique

  • Servbank combines a national bank charter with mortgage subservicing, unlike pure-play servicers.
  • August 2026 notes funded acquisitions while preserving Tier 2 capital flexibility.
  • Servbank's February 2024 rebrand and July 2025 national charter hardened its platform identity.

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Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Performance Bonus

Company News

Third News
Aug 14th, 2026
ServBanc raises $90M through oversubscribed debt offering to fund acquisitions

ServBanc Holdco, Inc., parent company of Servbank, National Association, has raised $90 million in growth capital through an oversubscribed private placement that closed on 13 August 2026. The offering attracted over 45 investors, including banks, insurance firms, and institutional investors. The funds consist of 7.00% Fixed-to-Floating Rate Subordinated Notes, qualifying as Tier 2 regulatory capital. Interest will remain fixed for five years before transitioning to a floating rate. ServBanc plans to use the capital for acquisitions and operational expansion. As of mid-2026, the company manages approximately $1.7 billion in assets. Its mortgage subservicing platform handles about $55.6 billion in unpaid principal balances across more than 200,000 customers nationwide. Performance Trust Capital Partners facilitated the offering, with legal representation from Hunton Andrews Kurth.

AIJourn
Mar 12th, 2026
ServBanc Holdco, Inc. Completes Acquisition of IF Bancorp, Inc.

ServBanc Holdco, Inc. completes acquisition of IF Bancorp, Inc. OSWEGO, Ill., March 12, 2026 /PRNewswire/ - ServBanc Holdco, Inc. ("ServBanc"), the holding company for Servbank, National Association ("Servbank") and IF Bancorp, Inc. ("IF Bancorp") (NASDAQ: IROQ), the holding company for Iroquois Federal Savings and Loan Association ("Iroquois Federal"), jointly announce today the closing of ServBanc's acquisition of IF Bancorp and Iroquois Federal. ServBanc is led by Stavros Papastavrou, Chairman of the Board, a seasoned financial services executive with decades of industry experience. Mr. Papastavrou provides strategic leadership and oversight as ServBanc and its subsidiary bank, Servbank, continue to focus on sustainable growth and operational excellence. Headquartered in Oswego, Illinois, the completion of this acquisition expands Servbank's financial footprint further in the Illinois market. "This acquisition represents a strategic step forward as Servbank continues to grow its presence. We are excited to collaborate with the Iroquois team, whose deep community roots and customer-focused approach align closely with our own. Together, we will build on that foundation to support our communities and strengthen the organization for the future," said Mr. Papastavrou. "At its core, this acquisition is about people- our customers, our employees, and the communities that rely on us. By coming together, we are strengthening our ability to serve while preserving the relationship-driven, community-focused approach that has always defined Iroquois Federal. We look forward to growing with the Iroquois Federal team, entrenching our commitment to the communities, and providing best in class service to our customers," said Servbank CEO, Donald Satiroff. The long-term strategic plan for Servbank's acquisition of Iroquois Federal includes integration of the established and recognized Servbank subservicing platform, including technology and personnel. In connection with the acquisition, the Servbank board of directors has appointed Walter "Chip" Hasselbring III, as a director to its board, effective as of March 12, 2026. Mr. Hasselbring previously served as the CEO and Chairman of the board of directors for Iroquois Federal. Former branch offices of Iroquois Federal will continue operating under the name, "Iroquois Federal Savings and Loan Association, a division of Servbank, N.A." until the customer and data conversion is completed, which is anticipated to occur in the fourth quarter of 2026. Performance Trust Capital Partners, LLC served as financial advisor and Hunton Andrews Kurth LLP served as legal counsel to ServBanc Holdco, Inc. Keefe Bruyette & Woods, Inc., a Stifel Company, served as financial advisor and Luse Gorman, PC served as legal counsel to IF Bancorp, Inc. About ServBanc Holdco, Inc. ServBanc is the parent company of Servbank, a national banking association focused on delivering relationship-based banking solutions supported by modern technology and strong regulatory governance. Servbank provides a full suite of deposit, lending, and financial services to individuals, businesses, and institutional clients, with an emphasis on stability, compliance, and long-term value creation. Through its banking platform, Servbank supports strategic growth initiatives while maintaining a disciplined approach to risk management and customer service, aligning innovation with the strength of a regulated financial institution. As of December 31, 2025, ServBanc had, on a consolidated basis, total assets of $995 million, deposits of $600 million, and total equity capital of $210 million. Forward-Looking Statements This press release contains forward-looking statements, including, but not limited to, statements regarding the business of ServBanc, IF Bancorp and other matters. Any statements about its expectations, beliefs, plans, predictions, protections, forecasts, objectives, assumptions or future events or performance are not historical facts and may be forward-looking statements. Forward-looking statements are typically, but not exclusively, identified by the use of forward-looking terminology such as "believes," "expects," "could," "may," "will," "should," "seeks," "likely," "intends" "plans," "pro forma," "projects," "estimates" or "anticipates" or the negative of these words and phrases or similar words or phrases that are predictions of or indicate future events or trends and that do not relate solely to historical matters. Forward-looking statements are subject to risks and uncertainties and are not guarantees of future performance and actual results may differ materially from those expressed or contemplated by the particular forward-looking statement, and, therefore, you are cautioned not to place undue reliance on such statements. Further, any forward-looking statement speaks only as of the date on which it is made, and The AI Journal Ltd. undertake no obligation to update any forward-looking statement to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of unanticipated events or circumstances, except as required by applicable law. Servbank N.A. NMLS #203463. Equal Housing Lender. Member FDIC. SOURCE Servbank

PR Newswire
Mar 12th, 2026
ServBanc Holdco, Inc. Completes Acquisition of IF Bancorp, Inc.

/PRNewswire/ -- ServBanc Holdco, Inc. ("ServBanc"), the holding company for Servbank, National Association ("Servbank") and IF Bancorp, Inc. ("IF Bancorp")...