Capgemini

Global consulting, technology services, outsourcing

Manager-Network Operations

Network Engineering & AdministrationUpdated on Nov 14

Full-timeNo salary listed

About the Job

Requirements

At least 12 years of experience.
NOC operations management experience.
Incident and change management expertise.
Service delivery leadership experience.
Executive and customer communication skills.
Ability to operate without supervision in complex environments.
Ability to set and manage realistic, deliverable expectations.
Ability to consider the bigger picture when making decisions.
Ability to motivate a team and create a positive, enthusiastic atmosphere.

Responsibilities

Manage NOC operations, staffing, and shift governance.
Oversee incident, problem, and change management execution.
Lead major outage response and restoration activities.
Drive operational excellence, automation, and process improvements.
Monitor operational KPIs and customer experience metrics.
Coordinate with engineering, vendors, and business stakeholders.
Develop team capability and succession planning.
Establish trust and credibility with customer accounts.
Demonstrate dedication and commitment to business objectives.

Job Description

Manager-Network Operations

Experience-12+Years

Location-Gurgaon, Hyderabad

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

Manage NOC operations, staffing, and shift governance.
Oversee incident, problem, and change management execution.
Lead major outage response and restoration activities.
Drive operational excellence, automation, and process improvements.
Monitor operational KPIs and customer experience metrics.
Coordinate with engineering, vendors, and business stakeholders.
Develop team capability and succession planning.

Mandatory Technical Skills

NOC Operations Management.
Incident & Change Management.
Service Delivery Leadership.
Executive and Customer Communication

What you'll love about working here

We offer a range of career paths and internal opportunities within Capgemini group.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Establishes trust and credibilty with customer accounts. Shows clear dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers ˜the bigger picture when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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