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Company Shop Group

Redistributes surplus stock to reduce waste

IT Support Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeTankersley, UKNo salary listed

About the Job

Requirements

  • Technical experience gained in a fast-paced industry, preferably retail environments.
  • Significant experience managing and leading a support team.
  • Technical hands-on capability to support, lead, and mentor the support department.
  • Strong organisation and documentation skills.
  • Ability to manage performance, security, monitoring, maintenance, and uptime availability of business application systems using best practices.
  • Technical ownership of business stakeholder relationships.
  • Analytical skills.
  • Ability to manage conflicting work demands.
  • Ability to offer service-level improvements, development, and change management.
  • Verbal and written communication skills.
  • Experience providing support to a large-scale network.
  • Office 365 support experience.

Responsibilities

  • Manage outsourced services and vendors, ensuring alignment with the future technology strategy roadmap.
  • Use network and infrastructure management tools to support performance management, health, monitoring, and alerting for applications and systems.
  • Own IT service desk functions, maintain service levels, ensure high-quality support delivery, and build consistency, credibility, and trust in IT business services.
  • Provide detailed analysis and diagnosis of IT support issues to deliver and maintain stable, reliable, and agile IT services.
  • Manage third-party vendors and external and remote support resources, ensuring service delivery meets support requirements.
  • Coordinate training and orientation for new IT staff and familiarise them with IT services and support deliverables.
  • Organise support, troubleshooting, and repair for IT equipment and networks.
  • Maintain an asset register for all IT hardware.
  • Establish relationships with technology vendors.
  • Oversee the team, including education and training.
  • Support the Head of Department in day-to-day operations, including attending meetings and project calls when required in their absence.
  • Develop work objectives and identify and improve working practices.
  • Ensure continuous alignment and adherence to group IT strategies for security and technology delivery.
  • Report security breaches and take appropriate action in line with group policies and procedures.

Desired Qualifications

  • Experience with Navision 2009 ERP and LS Retail or similar.

About the Company

Company Shop Group

Redistributes surplus stock to reduce waste

Company Shop Group redistributes surplus stock in the UK to prevent waste. It handles all kinds of surplus items that can be eaten, used, or worn, acting as a distributor that connects surplus from suppliers with buyers such as retailers, wholesalers, or charities. Its product works by sourcing excess inventory, sorting and channeling it to intended buyers to extend product life and reduce disposal. The company differentiates itself by being the UK’s leading, broad-spectrum surplus redistributor across multiple product types and by emphasizing commercial, social, and environmental returns, not just profit. Its goal is to create a world where no surplus product goes to waste, turning unused inventory into value and positive impact.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
United States
Founded
Not listed

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