National Bank of Canada

Offers personal and commercial banking services

Senior Advisor Change Management

Human Capital & Change ConsultingPosted on Nov 13

Full-timeCanadaNo salary listed

About the Job

Requirements

A bachelor's degree in business administration, human resources, organizational development, psychology, communications, or a related field is required.
At least 7 years of experience in change management, organizational transformation, project delivery, or organizational effectiveness is required.
Experience supporting complex transformation initiatives involving multiple stakeholders is required.
Experience conducting organizational impact assessments and developing readiness and adoption plans is required.
Experience working in a matrix organization and with cross-functional teams is required.
English and French are required to work closely with colleagues outside Quebec.

Responsibilities

Develop and implement change management plans for assigned strategic pillars, coordinating readiness, engagement, adoption, communication, and training activities with the teams involved.
Translate business priorities and organizational requirements into practical approaches and integrate change management activities into project and implementation plans.
Conduct stakeholder and organizational impact assessments to identify impacts on processes, technologies, structures, roles, and ways of working.
Support executives and leaders in preparing their teams for change by providing tools, key messages, and strategies to address concerns and foster adoption.
Facilitate workshops, focus groups, and feedback sessions to identify risks, readiness gaps, and opportunities to improve the experience of employees impacted by change.
Measure readiness and adoption using indicators, dashboards, and risk registers, and provide recommendations to pillar leaders and governance forums.
Work closely with the strategic change and organizational readiness lead, pillar leaders, program managers, project teams, communications specialists, and other stakeholders.

A career as a Senior Advisor, Change Management on the Strategy Execution and Enablement Office team at National Bank means acting as a key partner to the teams responsible for our strategic pillars. This role allows you to make a positive impact on our organization through your expertise in change management, organizational readiness and complex transformation initiatives. You will help bridge organizational strategy and its successful implementation. Your role will involve helping teams, leaders and stakeholders prepare for change, adopt new ways of working and sustain them over time.

Your job

Develop and implement change management plans for assigned strategic pillars, coordinating readiness, engagement, adoption, communication and training activities with the teams involved.
Translate business priorities and organizational requirements into practical approaches and integrate change management activities into project and implementation plans.
Conduct stakeholder and organizational impact assessments to identify impacts on processes, technologies, structures, roles and ways of working.
Support executives and leaders in preparing their teams for change by providing tools, key messages and strategies to address concerns and foster adoption.
Facilitate workshops, focus groups and feedback sessions to identify risks, readiness gaps and opportunities to improve the experience of employees impacted by change.
Measure readiness and adoption using indicators, dashboards and risk registers, and provide recommendations to pillar leaders and governance forums.

Your team

The Strategy Execution and Enablement Office brings together specialists who work in an agile, proactive and collaborative manner to support the delivery of strategic priorities and the organization’s transformation. As part of this team, you will work closely with the strategic change and organizational readiness lead, pillar leaders, program managers, project teams, communications specialists and various stakeholders. The team stands out for its collaborative and integrated approach and its commitment to creating a consistent employee experience throughout periods of transformation.

We aim to provide you with maximum flexibility to support your quality of life. This includes a hybrid work environment and a flexible and adaptable work schedule.

National Bank values continuous development and internal mobility. Our personalized training programs, based on learning through experience, help you master your role and develop new areas of expertise. Resources such as the Data Academy, language training, the Harvard Learning Center, as well as coaching and mentoring support, are available to you at all times.

Prerequisites

Bachelor's degree in business administration, human resources, organizational development, psychology, communications or a related field
At least 7 years of experience in change management, organizational transformation, project delivery or organizational effectiveness
Experience supporting complex transformation initiatives involving multiple stakeholders
Experience conducting organizational impact assessments and developing readiness and adoption plans
Experience working in a matrix organization and with cross-functional teams

Languages:

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

About the Company

National Bank of Canada

Offers personal and commercial banking services

NBC provides personal and commercial banking, wealth management, and financial planning to individuals, SMEs, and large institutions. Its products operate through deposits, loans, mortgages, and investment services delivered via branches, digital platforms, and advisory teams to support client needs. It differentiates itself with a strong presence in Quebec, a customer-centric, human-focused approach, and a focus on long-term relationships rather than generic offerings. The goal is to help clients achieve financial well-being while expanding NBC’s footprint and positive impact in the communities it serves.

Company size: Not listed
Company stage: IPO
Headquarters: Québec City, Canada
Founded: 1859

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