Restaurant Host/ess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role

As a Restaurant Host/ess, you are the first and last impression of the dining experience. You warmly welcome guests, manage reservations and seating arrangements, and ensure an exceptional guest journey from the moment they arrive until their departure. With grace, professionalism, and a guest-centric approach, you create a welcoming atmosphere that reflects the service excellence and elegance of our dining establishment.

What you will do

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.

• Manage reservations and seating arrangements, optimizing the flow of guests in the dining area.

• Provide menus and information about specials, answering any questions guests may have.

• Monitor dining room activities, ensuring a smooth service experience.

•  Assist in maintaining cleanliness and organization of the host/ess station and dining area.

What you bring

• Excellent Communication Skills: Ability to greet and engage guests warmly, provide clear directions, and communicate effectively with both guests and team members.

• Friendly and Welcoming Attitude: A positive, outgoing personality to make guests feel comfortable and valued from the moment they arrive.

• Organizational Skills: Capable of managing reservations, coordinating seating arrangements, and keeping track of guest preferences efficiently.

•  Professional Appearance: Presents themselves well, as the host/ess is often the first point of contact for guests and represents the restaurant's image.

•  Time Management: Ability to manage busy shifts, seat guests in a timely manner, and keep the flow of the restaurant running smoothly.

•  Multitasking Ability: Can handle multiple responsibilities, such as answering phones, managing the waitlist, and assisting with guest inquiries, all while maintaining a calm demeanor.

•  Team Player: Works well with other team members, including waitstaff and kitchen staff, to ensure a seamless dining experience for guests.

•  Problem-Solving Skills: Capable of handling guest concerns or special requests with tact and efficiency, ensuring guest satisfaction.

•  Knowledge of Reservation Systems: Familiarity with digital reservation platforms or willingness to learn to manage bookings and guest seating.

• Attention to Detail: Pays attention to guest needs, special requests, or dietary restrictions to ensure a personalized and thoughtful experience.

•  Adaptability: Comfortable working in a fast-paced environment and able to adjust quickly to changes in guest flow or operational demands.

• Customer-Focused: Understands the importance of delivering excellent service and ensuring that guests leave with a positive impression of the restaurant.

•  Multilingual Skills (preferred): Ability to communicate in multiple languages is a plus, especially in tourist-heavy or international locations.

• Calm Under Pressure: Maintains composure and professionalism during busy periods or stressful situations.

• Passion for Hospitality: A genuine interest in creating a welcoming atmosphere and enhancing the guest experience.

Work Experience: 2 Years

Degree: Professional /Technician

Languages: Spanish / English

Language Ability: High

 
What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package.

• Excellent Training and Development opportunities.

• Complimentary Accommodation at other Four Seasons Hotels and Resorts.

• Complimentary Dry Cleaning for Employee Uniforms.

• Complimentary Employee Meals.

• Discounts at our hotel restaurants.

• Discounts on local services.

• Possibility of accommodation and transportation to work (at a reduced cost).

• Mental Health Support: 24/7 access to professional and confidential psychological assistance.

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).