Clinical Lead - Certified Medical Assistant, Medical/Dental Assistants

Organizational Standards

    Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.
    Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently
    Performs in such a way to honor our values of ICARE (integrity, compassion, authenticity, respect, excellence)
    Provides a positive and professional representation of the organization.
    Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. 
    Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.
    Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. 
    Participates in ongoing quality improvement activities.
    Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. 
    Complies with organizational and regulatory policies for handling confidential patient information.
    Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
    Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
    Reports to work as required.

Essential Duties & Functions:

- The first point of contact for clinical staff to discuss/address patient concerns utilizing HEART method and escalating to management as needed
-Oversee training of new staff and update current staff on new policies and protocols, as well as competencies. 
- Work closely with team members to identify and streamline workflow issues. 
- Monitor operations metrics
- Manage and maintain safety and infection control requirements
- Manage medications within the practice including checking for expiration dates, discarding and documenting
- Assist Management with assigned tasks.
- Responsible for any minor day-to-day problems, template changes
- Provide leadership presence in the office for accountability and support
- Responsible for ensuring appropriate flow of patients throughout practice
- Assign daily tasks to teams
- Order medical supplies including ordering and rotating stock for the practice
- Coordinate MA/PCA staff schedule, incorporating time off/coverage
- Coordinate qGenda/provider on call schedule
- Assist with clinical problem problem solving and areas of concern to increase efficiency and quality
- Work with other teams to optimize administrative processes and improve efficiency including clinical staff and providers
- Other duties as assigned     

Qualifications

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:
    Type of degree: Medical Assisting diploma
    Area of study or major: Medical Assisting

Licensure/Certification/Registration

    MA Certification

Experience

Minimum Level of Experience Required: 1 - 3  years of job-related experience
Prior job title or occupational experience: Certified Medical Assistant
Prior specific functional responsibilities: Prior exp scheduling, MCR duties, EPIC