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Beth Israel Lahey Health

Integrated health system delivering care, education

Patient Care Technician

Full-Time
$20.50 - $27.59/hr+ Shift differentials + Call pay + Premium pay + Overtime pay
Entry
Massachusetts, USA
In Person
Medical, Clinical & VeterinaryNursing & Frontline Patient Care

About the job

Requirements
  • A high school diploma or GED is required.
  • Zero to one year of related work experience is required.
  • Basic familiarity with computers and the ability to navigate web-based applications at a basic level are required.
  • Ability to read and write in English to understand basic safety instructions, take direction from supervisors, communicate with patients, families, and medical center staff, and respond to basic questions.
  • Ability to understand spoken English to follow basic safety instructions and take direction from supervisors, and communicate in basic English with patients, families, and medical center staff in response to routine questions.
  • Ability to make decisions based on specific instructions, standard practices, and established procedures, generally requiring little or no supervision.
  • Ability to address routine, somewhat repetitive problems by following clear directions and procedures and identifying opportunities for process improvements.
  • Ability to follow general instructions and procedures; work is monitored by a supervisor or manager.
  • Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures and use them in routine situations; specialized knowledge is not required.
  • Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
  • Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
  • Competency to provide patient care to neonatal patients from birth to 6 months, young adults ages 16–30, middle-aged adults ages 30–60, and elderly patients ages 60 and older.
  • Ability to exert up to 50 pounds of force occasionally and up to 20 pounds frequently, and to stand or move around for the majority of the shift.
  • Staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Collaborate with a registered nurse to develop a patient's care plan.
  • Develop and maintain competencies as delegated by a registered nurse.
  • Maintain the safety of patients identified as at risk for preventable injury by implementing nursing safety interventions or using protective devices or equipment under a registered nurse's supervision.
  • Report all patient activity to the registered nurse in a timely manner.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.