Customer Service Representative

General Purpose and Scope of Position:

Wilbur-Ellis is seeking a dependable Customer Service Representative. In this position, assist in all aspects of customer service including product selection, order processing and inventory management. This role may also involve helping out in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.

Key Skills and Abilities Include:

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
• Mobility to move freely across uneven terrain both indoors and outdoors safely

​

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees, including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Practical organization skills with strong attention to detail, along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads writes, and speaks the English language fluently

​

Specific Responsibilities and Key Deliverables Include:

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner
• As part of the support team, document and process product use recommendations as required
• Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing Policy (TTP)
• Submit and code bills and invoices to our AP department for payment.
• Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required.
• Conduct monthly inventory cycle counts and annual full inventory reconciliations.
• Assist the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
• Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
• Supports Sales and/or Operations Manager as requested
• All other duties as assigned

Compensation and Benefits:

• The base compensation for this position ranges from $16.83 - $22.41 per hour. Note that wages may vary based on skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://bit.ly/3S8aDCj