Functional Data Support Specialist

Job Description

Position: Functional Data Support Specialist
Working Location: Bangalore - India                       
Work Mode: Hybrid model

Shift timings: 8.00 AM to 5.00 PM OR 12.00 PM to 9.00 PM IST.

SUMMARY OF POSITION AND OBJECTIVES:
 

Functional Support & Business Advisory

• Provide Level 2 functional support for eBIS, LabPM and reporting solutions.
• Analyze issues, perform root-cause investigations, and coordinate with technical teams when required.
• Advise business teams on local configuration setup, maintenance, and best practices.
• Support user adoption and promote data quality and process compliance.

Change & Configuration Management

• Assess, coordinate, and support the implementation of functional changes.
• Ensure local configurations remain aligned with global standards and business requirements.
• Act as a liaison between business stakeholders, Product teams, and technical teams.

Functional Validation & Release Readiness

• Plan and execute functional testing for projects, deployments, and releases.
• Perform regression, data validation, and post-release sanity testing.
• Drive continuous improvement initiatives to strengthen, standardize, and automate testing activities.

Knowledge Management & User Enablement

• Deliver user training and support onboarding activities.
• Create, maintain, and continuously improve functional documentation, training materials, and knowledge articles.
• Promote knowledge sharing and user self-sufficiency across the organization.

Technical Skills required:

• SQL (query writing, data analysis and troubleshooting)
• Data validation, reconciliation and root-cause analysis
• Understanding of relational databases and data models
• Functional testing and test case management
• Ticketing and service management tools (e.g. ServiceNow, Jira)
• Ability to translate business requirements into functional specifications and vice versa

Nice to have:

• Laboratory Information Management Systems (LIMS) knowledge
• Laboratory processes knowledge
• Experience with reporting and BI tools (Power BI or equivalent)
• ETL / Data integration concepts
• Azure DevOps or similar ALM tools
• Understanding of Master Data Management and Data Governance principles

Methodology & Collaboration Skills

• Experience working in Agile environments and cross-functional teams.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with business, laboratory, infrastructure, and development teams.
• Analytical, solution-oriented, problem solving and proactive mindset.
• Self-motivated, adaptable, and able to work in a complex international environment.
• Fluent in English with strong verbal and written communication skills.

EXPERIENCE REQUIRED:

• Minimum 4-5 years’ experience as functional analyst / business analyst / data analyst
   

PREFERED CANDIDATES:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
• Good communication and interpersonal skills to interact with team in Europe

Qualifications

BE Computer Science/MCA or any other Bachelor’s degree with the right experience

Additional Information