Senior Operations Officer - Executive Support, Project Coordination & Systems Integration

Executive partnership

• Serve as a trusted operational partner to the COO, anticipating needs, managing competing priorities, protecting her time and attention, and recommending practical next steps.
• Manage the COO's calendar, inbox, travel, expenses, and daily workflows with excellent judgment and discretion.
• Prepare concise, accurate briefings, decision summaries, and executive and board materials.
• Handle sensitive HR, legal, financial, and board information with discretion, and raise compliance risks promptly with the appropriate colleagues.

Project coordination and operating rhythm

• Coordinate the COO's operating rhythm, including leadership meetings, Operations team check-ins, planning cycles, and board preparation. Ensure each meeting has a clear agenda, notes, decisions, and assigned actions.
• Track complex, interconnected conversations and workstreams, maintaining context on decisions, commitments, dependencies, and follow-ups. Proactively identify what's stuck, what needs to happen next, and what requires leadership attention.
• Coordinate complex, cross-functional initiatives across Finance, People & Culture, Compliance, and Operations Support, proactively following up with stakeholders, resolving routine bottlenecks, and keeping work moving. Independently manage defined projects from planning through delivery.

AI-enabled systems and process improvement

• Help design, implement, and maintain integrated workflows using Asana, Notion, Slack, and AI, connecting meetings, decisions, project tracking, and follow-up to improve visibility, reduce duplication, and ensure commitments don't fall through the cracks.
• Use AI and automation thoughtfully to reduce manual work, while maintaining safeguards for confidentiality, accuracy, and human judgment.
• Help colleagues adopt agreed systems and build consistent ways of working.

• Relevant experience. You have 5+ years in executive support, operations, or project coordination, ideally supporting senior leaders in a complex, fast-moving environment.
• Exceptional organization and follow-through. You keep track of multiple priorities and commitments without losing the details, and you reliably turn discussions into action.
• Curiosity and initiative. You enjoy solving problems, questioning inefficient processes, experimenting with better approaches, and taking ownership without waiting to be asked.
• Excellent judgment and adaptability. You quickly make sense of complex or ambiguous situations, anticipate needs, identify what matters most, and know when to act independently or escalate.
• Project delivery. You can manage defined projects, coordinate stakeholders without relying on formal authority, and keep work moving as priorities shift.
• AI and systems fluency. You already use AI in your daily work. You're confident with Google Workspace, Slack, Asana, and Notion, and you enjoy helping others get the most out of them.
• Clear communication and synthesis. You can follow complex discussions and produce concise notes, briefings, and updates that help others act.
• Discretion and a hands-on mindset. You handle sensitive information responsibly, take pride in helping others succeed behind the scenes, and are equally comfortable with detailed administration and higher-level coordination.
• Commitment to our mission. You care about global justice, citizen empowerment, and social change.
• Excellent English. Strong written and spoken English is required.