IT Operations Monitoring Engineer

Position Overview

SAIC has an exciting opportunity for a strong and dynamic infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. 

We are looking for someone with the ability to manage a team and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts.

Job Duties

• Provides day-to-day management and supervision of overall Enterprise Infrastructure monitoring team, involving multiple projects.
• Organizes, directs, and coordinates the planning and execution of Infrastructure Monitoring-related service delivery and business growth activities.
• Demonstrates outstanding written and verbal communication skills. Effective at resolving conflicts between functional teams in a manner that drives productivity and minimizes attrition.
• Well-versed in an array of Infrastructure monitoring tools and services with a comprehensive understanding of strategy, engineering, and sustainment.
• Leads technical architecture, configuration, and deep integrations across the core OpenText ITOM suite, specifically:
  • OpenText SiteScope for agentless application and infrastructure monitoring.
  • OpenText Operations Bridge Manager (OBM) for event management, correlation, and event-driven automation.
  • OpenText Operations Agents for deep OS and system performance metric collection.
  • OpenText OPTIC (Operations Bridge / Data Lake) for centralized analytics and reporting.
  • OpenText Universal CMDB (uCMDB) for configuration management, dependency mapping, and Automated Service Modeling (ASM).
  • Seamless inter-module integrations across SiteScope, OBM, Operations Agents, OPTIC, and uCMDB to ensure end-to-end IT Service visibility.
• Analyzes monitoring service delivery metrics and technical configurations to lead the team in providing recommendations on optimal alternatives.
• Provides managerial guidance for directing and monitoring information systems operations.
• Leads the identification and diagnosis of complex problems affecting network, systems, database, and application performance using enterprise monitoring tools.
• Ensures the team is highly capable of troubleshooting data center systems and applications, providing empirical data and recommendations to improve overall system health.

Job Requirements

• Operational mindset with a passion for problem-solving in a complex environment across all Infrastructure operational levels of a large Federal Department/Agency.
• Operating Systems Expertise: Intimate familiarity and hands-on operational knowledge of enterprise OS environments, including Windows Server 2019 and above, as well as Red Hat Enterprise Linux (RHEL) 9 and above.
• Protocol & Database Familiarity: Hands-on experience with SNMP (v2c/v3 traps, polling, and MIB management) and SQL (database querying, performance metric collection, and monitoring integration).
• Proven ability to work with a variety of customer stakeholders to manage priorities and projects while holding program teams accountable to deliverables.
• Hands-on experience managing contractual deliverables, ticket queues, and ticket quality (ServiceNow familiarity is required).
• Demonstrated expertise handling major incidents and critical situation problem resolutions.
• Proven leadership in technical landscape cutovers and production operational support spanning the entire lifecycle of strategic platforms, portfolios, and enterprise solutions.
• Strong commitment to ensuring internal customer satisfaction by understanding strategic/tactical needs, taking action to close technical gaps, and positively influencing stakeholder perceptions of infrastructure services.
• Proven experience serving as a leader, coach, and mentor in an infrastructure operations environment.

Required Experience & Qualifications

• Education & Experience Limits:
  • Bachelor’s degree and fourteen (14) years or more of experience; OR
  • Master’s degree and twelve (12) years or more of experience; OR
  • PhD / JD and nine (9) years or more of experience.
• Management Experience: At least 8 years of management experience with an emphasis on Infrastructure programs/projects, including mission-critical systems implementation and solution development.
• Executive Interfacing: At least 3 years of experience interfacing with and presenting to high-level executives.
• Scale Management: At least 4 years of proven experience managing an enterprise program delivering Infrastructure Operations Support Services.
• Core Technical Expertise: Hands-on operational experience and architectural oversight of the OpenText Monitoring Suite (SiteScope, OBM, Operations Agents, OPTIC, uCMDB, and their corresponding module integrations).

Additional Skills & Preferred Knowledge

• Knowledge of secondary enterprise monitoring, observability, and APM tools such as Dynatrace, SolarWinds, and AWS CloudWatch is strongly preferred.
• Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching cross-functional team members.
• Ability to work independently and manage multiple demands on time within a cross-functional, hybrid operational environment.
• Strong collaboration skills utilizing a solutions-oriented and customer-service-driven approach.

Clearances & Eligibility

• Must be a U.S. Citizen or Permanent Resident (Green Card Holder).
• Ability to successfully attain and maintain Public Trust clearance.