General Manager

Role Overview

We are looking for a General Manager to manage the Japan office of a fast-scaling, technology-led business operating across telecoms, digital platforms and SaaS-enabled services.

Expanding from Singapore to its international markets across Australia, Taiwan, Indonesia and now Japan, we are seeking a passionate, driven and results-oriented individual who can significantly contribute towards managing key relationships with client partner and senior stakeholders, creating buy-in across the partner organization, and cultivating broader/ deeper relationships that in turn lead to additional opportunities.

This is a critical role reporting to the Leadership Team, and the successful candidate will be handling all country-related activities from managing the P&L, team, and daily operations, but more importantly act on behalf of the Client when interacting with with our telco partner.


Key Responsibilities

• Develop an overall key account management plan in line with the broader organisational strategy, ensuring buy-in from all stakeholders, and assisting/ supporting key stakeholders across all levels with the journey of adopting to our product

• Set up scalable infrastructure and tools to monitor execution and ensure consistency with the business’ short and long-range strategic objectives

• Strengthen relationships with key partners (Telecom operators as well as Regulators) to enable growth and continued smooth operations in-country

• Build a high-performing, passionate and tight-knit team; Set challenging goals and actively coach/ provide regular feedback to help them reach their full potential

• Work closely with the founders and the leadership team in Singapore to foster and maintain harmonious relationships; ensure business alignment and effective resource management to deliver a competitive advantage

Our Ideal Candidate

• Has at least 8 years of General Management experience at a Country level with operational experience in Japan at the C/ C-1 level

• Has at least 10 years of experience within the consumer brand industry (ideally SaaS/ Internet/ Technology/ Telecommunications (or-related) and familiar with the regulatory and competitive environment in the Japan market

• Ideally with experience of ensuring service levels above and beyond the expectation of a key B2B relationship

• Has proven track record of building and scaling a business (ideally from scratch to 100M revenue) ideally within a B2C digital start-up or a high-growth type environment, leading teams of 30+ people

• Well-versed in P&L management, sales and marketing, or business development.

• Has strong digital mindset and passionate about disrupting the future with an entrepreneurial spirit, and the grit, resilience and resourcefulness to overcome obstacles

• Able to work and communicate effectively across Japanese and multinational companies.