Power Generation Technical Services Representative
No salary listed
Mid
Bachelor's, Associate's
Austin, TX, USA+7 moreMore locations: Abilene, TX, USA | Dallas, TX, USA | Childress, TX, USA | Sweetwater, TX, USA | Odessa, TX, USA | Oklahoma City, OK, USA | Amarillo, TX, USA
In PersonThe location will depend on the candidate's location.
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- Ability to organize and complete work within given deadlines.
- Ability to communicate clearly and concisely in writing and effectively through spoken communication.
- Ability to address customer needs while following company procedures.
- Ability to work independently with minimal supervision.
- Prior experience reading and interpreting hydraulic, pneumatic, and electrical schematics is required.
- Prior customer service experience in an oilfield-related industry is required.
- A high school diploma or General Education Degree (GED) and four to ten years of related experience are required.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Responsibilities
- Serve as the primary technical contact for internal and external customers regarding service and repair of aftermarket equipment in the field, liaising between service technicians and customers about job status, responding to technical inquiries, providing technical assistance and follow-up, assisting with product discrepancies, and coordinating service needs with other departments.
- Provide technical assistance and information to internal and external customers to resolve product technical problems, including parts or equipment service, repair techniques, and changes to product parts.
- Troubleshoot equipment issues with external customers and field service technicians.
- Interact with customers, field service technicians, and vendors to ensure products and services function properly and meet quality and reliability standards.
- Provide internal customers with information on customer and product requests and competitive activity, and advise management on product quality or service improvements that could increase customer satisfaction.
- Notify field service technicians and management about technical product changes and field issues involving products or services.
- Distribute technical information materials, including technical bulletins and parts or repair manuals, to customers and field service technicians, and maintain an inventory of technical literature as a resource for product and service information.
- Refer product or service failure complaints to appropriate departments for investigation and organize and implement testing of products for known or suspected problems.
- Assist the training department in designing and developing technical training materials and curriculum for customers on aftermarket equipment, including equipment instruction and use manuals.
- Develop preliminary customer quotations for equipment repairs, refurbishments, part sales, and training, and review all quotations with the Product Manager before presenting them to customers.
- Communicate field feedback to management about service or product issues and liaise among engineering, sales, and customers; regularly provide management information about product failures, customer service issues, technical information, and product quality.
- Assist in troubleshooting equipment problems, advise customers about equipment capabilities, and recommend replacement parts and repair procedures.
- Develop and maintain customer troubleshooting guides for assigned product lines for customers and field service technicians.
Desired Qualifications
- A bachelor's degree is preferred.
- An associate's degree from a two-year technical school or college is strongly preferred.
- Prior experience with the JD Edwards service system is preferred.
About the company
Kirby Offshore Marine operates the United States’ largest coastal fleet of tank barges and towing vessels, moving refined products, black oil, and petrochemicals along Atlantic, Gulf, and Pacific coasts. Its offshore fleet includes about 23 Articulated Tug/Barge (ATB) units, which pair a tug with a barge so the tug pushes the barge at sea, enabling safer, faster trips with better fuel efficiency and fewer delays compared to traditional tug-and-barge setups. Since 2015, Kirby has added six ATBs with a combined tank capacity exceeding 800,000 barrels. The company’s product flow relies on coastal shipping networks and ATB configurations to improve transit times and operational reliability, serving regional distribution in U.S. waters. The goal is to provide efficient, reliable marine transportation for refined products and petrochemicals while expanding capacity and maintaining safety in maritime operations.
Company Size
201-500
Company Stage
IPO
Headquarters
Houston, Texas
Founded
1921
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Simplify's Take
What believers are saying
- Kirby raised 2026 EPS guidance to 5%-15% after strong Q1 and Q2 results.
- Power-generation backlog reached $1 billion-$1.5 billion, driven by data-center demand in August 2026.
- Kirby bought 23 barges and three boats, expanding fleet capacity and deployment optionality.
What critics are saying
- Q2 2026 fuel spikes cut inland operating income 11% and compressed margins.
- OEM engine delays pushed projects into second-half 2026, delaying power-generation revenue.
- Oil and gas softness keeps Distribution and Services exposed if data-center orders cool.
What makes Kirby Corporation unique
- Kirby dominates U.S. inland and coastal barge transport across refineries and petrochemicals.
- Kirby’s Distribution and Services business ties marine repair to booming behind-the-meter power generation.
- Kirby’s tight fleet supply and OEM allocation protect pricing through 2026 and 2027.
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Benefits
- Flexible Work Hours