About the Role:

Wing is looking for a lead for our Operational Analysis team based in Palo Alto, CA. The operational analysis function is part of the System Integration engineering organization. The team is a centralized function applying horizontally across Wing’s technology.

Our drone delivery network generates a great deal of data. The charter of the Operations Analysis Team is to process that data to find problems before they happen, identify the problems that happen anyway, and look for trends that show areas for improvement in our aircraft, ground systems, and operations.

What You’ll Do:

• Lead operational analysis activities to help identify system requirements, constraints, shortcomings, and opportunities to elevate Wing’s drone delivery offering.  Collaborate with Product Management and Systems Engineering teams to do so.
• Manage a team of engineering operations personnel who provide on-call support to business operations.
• Collaborate with engineering, product management, and field operations teams to translate operational insights into actionable system improvement requirements.
• Develop and implement analytical frameworks, tools, and methodologies to evaluate operational efficiency, system performance, and user experience.
• Recruit, manage and mentor a team of operational analysts with diverse backgrounds and experience, fostering a culture of innovation, collaboration, and continuous improvement.
• Conduct business risk assessments and scenario analysis to anticipate and mitigate potential operational challenges.
• Present findings and recommendations to senior management and stakeholders, influencing decision-making processes and strategic direction.
• Stay abreast of industry trends, emerging technologies, and regulatory changes that may impact operational strategies.
• Employ data science to develop monitoring and alerting for the behavior of the system.

What You’ll Need:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a relevant technical field
• 15+ years of experience in operational analysis, data science, systems engineering, or a related role, preferably in the autonomous systems, aerospace, or logistics sectors.
• 7+ years of people management experience
• Proven leadership skills with experience developing and managing teams in a highly technical environment.
• Highly proficient in software engineering and data analysis
• Strong analytical and problem-solving skills, with a track record of leveraging data to inform operational strategies and decisions.
• Familiarity with the tools and methods of data science.
• Excellent communication and interpersonal skills, with the ability to work effectively across cross-functional teams and influence senior stakeholders.
• Familiarity with autonomous systems, robotics, or drone technologies.
• Familiarity with the aviation industry
• Proficiency in analytical software tools and methodologies.

Bonus: 

• Experience working closely with Systems Engineering, Program Management, Flight Test
• Familiarity with aviation regulations
• PHD in related subjects