OKX

Venture capital for blockchain startups

Principal/Senior Product Manager - User Center

Technical Product ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

At least 5 years of product management experience, including at least 2 years owning account systems, permission systems, compliance systems, or complex business-to-business or business-to-business-to-consumer hybrid platform products.
A strong systems-architecture mindset and ability to independently translate business requirements into product solutions and engage in detailed discussions with engineering teams.
Strong business judgment and data sensitivity to drive product decisions and prioritization.
Ability to collaborate and communicate across teams and regions and engage internal teams, institutional clients, and regional compliance needs simultaneously.
Skill working with artificial intelligence.
Fluency in Chinese and English as working languages.

Responsibilities

Own the product roadmap for user account identity, including individual and institutional accounts, and preference settings; lead end-to-end account lifecycle management.
Drive productization of the login system, including standard login, third-party login, and QR-code login; own product design for OKX Wallet-to-exchange account connections and third-party application OAuth authorization.
Own the design and evolution of account hierarchy and permission systems to support the company's diverse business models.
Partner with institutional, compliance, and risk teams to translate assets-under-management, trading-volume, and other growth targets into an account-infrastructure roadmap; drive adoption of institutional capabilities such as role-based access control and custody in key regions; standardize institutional clients' customized requirements into product capabilities.
Track account-related complaints and support tickets to identify and address friction points; drive artificial-intelligence transformation of the User Center product line and promote adoption of AI agents in day-to-day work.

Desired Qualifications

Background in the cryptocurrency industry.
Experience leading an account-system architecture evolution or platform re-architecture from zero to one.
Hands-on experience applying AI agents or AI productivity tools in product workflows.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization.
Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.

What We Look For In You

5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products
Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams
Strong business judgment and data sensitivity, able to drive product decisions and prioritization
Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously
Skilled at working with AI
Fluent in both Chinese and English as working languages

Nice-To-Haves

Background in the cryptocurrency industry
Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
Hands-on experience applying AI agents / AI productivity tools within product workflows

Perks & Benefits

Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

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Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

About the Company

OKX

Venture capital for blockchain startups

OKX Ventures acts as the investment arm of the OKX cryptocurrency exchange, funding and supporting blockchain, DeFi, and Web3 projects. It invests across a wide range of areas—from infrastructure and middleware to applications and games—aiming to strengthen the crypto ecosystem. The firm provides capital and access to OKX’s network of partners and advisors to help portfolio companies grow and succeed. Notable holdings include Polygon, Solana, and Avalanche, reflecting a strategy focused on projects with potential to impact the crypto industry at large. OKX Ventures differentiates itself through its crypto-native perspective, extensive industry network, and active involvement in portfolio development, rather than just providing funding. Its goal is to identify promising projects and help them scale, contributing to a more robust and innovative blockchain ecosystem.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2017

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