Full-Time
Administrative Support Specialist
Confirmed live in the last 24 hours
Autotrader.ca
501-1,000 employees
Digital solutions for used car dealers
Entry
Etobicoke, Toronto, ON, Canada
Hybrid position requires in-office presence.
- Must be very detailed oriented and very customer focused
- Must be organized and able to manage clients expectations
- Be self-motivated and work individually and as a team
- Have a sense of urgency to resolve and investigate issues
- Able to work in a fast paced and deadline driven environment
- Must have experience working on the phone, via chat and email support with customers
- College diploma
- Solid verbal/written communication skills
- MS Office experience – specifically Excel is essential
- Previous customer service experience
- Strong customer service skills
- Strong analytical skills
- Previous experience working with software systems (including CRM tools, data entry systems)
- Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts.
- Capture, process and QA all online products for the customer, including domain inquiries and set up.
- Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers.
- Generate reports from internal systems to validate billing information is processed for the customer.
- Respond to customer enquiries as needed.
Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all designed to help dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, encouraging dealers to focus on sales without being overwhelmed by complex tools. The company operates on a subscription-based model, allowing dealers to access various services for a recurring fee, while also generating revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively, backed by strong customer service and educational resources.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1975
Simplify's Take
What believers are saying
- Trader.ca's acquisition of Collateral Management Solutions expands their service offerings, potentially increasing their market share and revenue streams.
- The company's strong focus on customer support, including resources like videos and webinars, ensures dealers can maximize the platform's benefits, leading to higher customer satisfaction and retention.
- The potential sale by Thoma Bravo could bring in new investment and strategic direction, further accelerating growth and innovation.
What critics are saying
- The highly competitive nature of the digital automotive marketplace means Trader.ca must continuously innovate to maintain its edge.
- Dependence on a subscription-based model could be risky if dealers find more cost-effective alternatives.
What makes Autotrader.ca unique
- Trader.ca offers a comprehensive suite of digital solutions specifically tailored for car dealers, unlike competitors who may offer more generalized tools.
- Their subscription-based model ensures a steady revenue stream and allows for continuous platform improvements, setting them apart from competitors relying on one-time sales.
- The emphasis on simplicity and effectiveness, encapsulated in their motto 'Keep It Simple. Measure What Matters,' makes their platform user-friendly and highly efficient for dealers.
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