RAN Wireless NOC Engineer

Position Overview

We are seeking a RAN Wireless NOC Engineer to monitor, triage, and ensure the stability of satellite connectivity across signaling, routing, SIM provisioning, OSS integrations, and core-network interactions. This role handles alarms, validates routing behavior, diagnoses signaling and gateway/core issues, and coordinates closely with partner NOCs to maintain high availability across commercial and beta-grade connectivity flows. By diagnosing faults, validating service paths, and responding to alarms across commercial and beta services, this role ensures compliant service flows and minimizes customer-impacting disruptions, playing a critical role in 24/7 operational continuity and rapid incident response.

Key Responsibilities:

• Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions impacting satellite service.
• Detect, acknowledge, and triage alarms from monitoring platforms, ensuring rapid response and detailed logging.
• Escalate anomalies based on severity, impact, and operational thresholds.
• Validate routing tables, signaling transactions, and core-network behavior during faults or degradation events.
• Diagnose issues across gateway, core, OSS, and cross-domain integrations affecting service connectivity.
• Perform detailed event analysis, correlate logs, and support root-cause investigations with engineering teams.
• Serve as the operational interface with partner NOCs across incident handling, alarm correlation, and workflow alignment.
• Coordinate multi-party triage calls, share logs and findings, and ensure timely tracking and closure of partner-linked issues.
• Maintain consistent communication loops and follow defined escalation paths.
• Ensure signaling and routing flows remain compliant across commercial and beta-grade service classes.
• Perform periodic checks on SIM provisioning paths, authentication flows, and connectivity stability.
• Validate OSS integration points, alarms, KPIs, and data hooks supporting service assurance visibility.
• Contribute to playbooks, SOPs, and troubleshooting guides for core/gateway/OSS interactions.
• Support readiness for new services, partner integrations, and routing changes by conducting pre-launch validation tests.
• Provide feedback on monitoring thresholds, dashboards, and workflow improvements to enhance detection and response.
• Maintain accurate logs, incident records, and ticket updates for internal and external teams.
• Provide shift-handover summaries, incident reports, and RCA inputs when needed.
• Track recurring issues and propose remediation actions to service assurance leadership.
• Produce real-time monitoring logs, incident tickets, and alarm responses; routing validation reports, signaling analysis outputs, and incident triage documentation; shift handover summaries and partner-coordination records; RCA inputs and recurring-issue tracking reports; updated SOPs, playbooks, troubleshooting guides, and operational runbooks; and service quality dashboards and periodic operational health summaries.

Qualifications

Education:

Bachelor's degree in Telecommunications, Computer Science, Electronics, or a related technical field.

Experience:

• 2-5 years in NOC operations, telecom monitoring, satellite operations, or core-network support.
• Experience working with signaling flows, routing tables, authentication paths, or mobile-core elements.
• Hands-on exposure to multi-vendor NOC operations, incident workflows, and partner escalations.
• Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core-network behavior.
• Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication).
• Experience analyzing logs, traces, routing tables, and event correlations across network elements.
• Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms.
• Hands-on experience with Linux, basic scripting (Python/Bash), and troubleshooting tools.

Preferred Qualifications:

• Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations.
• Basic understanding of satellite network components, gateways, or hybrid RAN-core flows.

Soft Skills:

• Strong analytical skills and ability to diagnose issues under time pressure.
• Excellent communication for coordination with internal teams and partner NOCs.
• High attention to detail with disciplined documentation and tracking.
• Adaptability to shift-based schedules and fast-paced incident environments.
• Team-oriented mindset with strong ownership of incident resolution and service quality.

Technology Stack:

• NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, SolarWinds, or similar).
• Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark).
• Ticketing/ITSM tools (ServiceNow, Jira, Remedy).
• Basic scripting and automation familiarity (Python, Bash).
• Strong working knowledge of Excel, dashboards, and documentation tools.

Physical Requirements

• Ability to lift up to 25 lbs.
• Ability to use a computer for extended periods.
• Ability to work in a shift-based NOC environment, including nights or weekends based on rotation.
• Ability to remain attentive during extended monitoring sessions and incident bridges.
• Occasional travel for training, partner coordination, or operational readiness activities.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.