Learning & Development Manager

Job Description

The Learning & Development (L&D) Manager is responsible for developing, implementing, and driving the hotel's learning, training, talent development, and organizational culture initiatives during the pre-opening phase and beyond. This role plays a critical part in building a highly skilled, service-oriented, and engaged workforce by ensuring all team members are fully trained, certified, and aligned with the hotel's brand standards prior to opening.

The L&D Manager will partner closely with department heads to create a culture of continuous learning, operational excellence, guest-centric service, and leadership development while ensuring compliance with statutory, safety, and brand requirements.

Key Responsibilities

1. Pre-Opening Training Strategy & Planning

• Develop and execute the overall pre-opening learning and development roadmap.
• Create a detailed pre-opening training calendar covering all hotel departments.
• Identify training needs for each department based on manning plans and operational requirements.
• Coordinate with corporate and brand learning teams to implement mandatory brand training programs.
• Establish learning systems, policies, procedures, and training documentation before hotel opening.
• Prepare pre-opening learning budgets and track training expenses.

2. New Hire Orientation & Onboarding

• Design and deliver impactful induction and orientation programs for all new employees.
• Ensure all colleagues understand:
  • Brand values
  • Vision and mission
  • Hotel culture
  • Service standards
  • Code of conduct
  • Safety and security procedures
• Conduct regular onboarding feedback sessions.
• Monitor onboarding effectiveness and employee integration.

3. Departmental Skills Training

• Partner with department heads to identify technical and operational skill requirements.
• Develop training modules for:
  • Front Office
  • Housekeeping
  • Food & Beverage Service
  • Culinary
  • Engineering
  • Security
  • Finance
  • Sales & Marketing
  • Reservations
  • Spa and Recreation
• Ensure Standard Operating Procedures (SOPs) are embedded within training programs.
• Conduct training needs analysis and competency assessments.

4. Brand Standards & Service Excellence

• Lead all hotel service culture initiatives.
• Facilitate brand immersion and service excellence programs.
• Ensure all employees are certified on:
  • Brand standards
  • Luxury/service culture expectations
  • Guest engagement practices
  • Quality assurance requirements
• Conduct service audits and mystery guest readiness assessments before opening.
• Drive consistent delivery of guest experience standards.

5. Compliance, Safety & Mandatory Training

• Manage mandatory certifications and compliance training programs.
• Ensure completion and tracking of:
  • Fire Life Safety (FLS)
  • POSH (Prevention of Sexual Harassment)
  • Food Safety & Hygiene
  • First Aid
  • Health & Safety
  • Information Security
  • Security Awareness
  • Emergency Response Procedures
  • Local statutory training requirements
• Maintain accurate training records and audit documentation.

6. Leadership & Talent Development

• Support leadership capability building across all management levels.
• Design development programs for:
  • Supervisors
  • Assistant Managers
  • Department Heads
  • High-Potential Employees
• Facilitate coaching and mentoring initiatives.
• Support succession planning and career development frameworks.
• Drive Individual Development Plans (IDPs).

7. Learning Management Systems (LMS)

• Administer and maintain the hotel's Learning Management System.
• Track training completion, certifications, and compliance status.
• Generate monthly learning reports and dashboards.
• Ensure training records remain audit-ready.
• Drive digital learning adoption and e-learning engagement.

8. Pre-Opening Operational Readiness

• Coordinate training schedules aligned with project timelines.
• Ensure all associates are trained before operational activation.
• Support:
  • Mock drills
  • Dry runs
  • Trial stays
  • Soft opening activities
  • Brand audits
  • Readiness assessments
• Measure training effectiveness and readiness scores.

9. Employee Engagement & Culture Building

• Partner with People & Culture to build a strong employer brand and workplace culture.
• Conduct engagement workshops and culture sessions.
• Support employee recognition programs.
• Facilitate communication forums and team-building activities.
• Promote diversity, inclusion, and colleague wellbeing initiatives.

10. Training Administration & Reporting

• Prepare monthly training reports and KPI dashboards.
• Track:
  • Training hours per employee
  • Compliance completion rates
  • Certification status
  • Training effectiveness scores
  • Guest service improvements
• Present training insights to the Executive Committee.
• Develop annual training plans and budgets.

Key Performance Indicators (KPIs)

• 100% pre-opening training completion.
• Brand certification compliance.
• Training hours per employee.
• New hire onboarding effectiveness.
• Employee engagement scores.
• Guest satisfaction improvements attributable to training.
• Audit and compliance scores.
• Leadership development participation and success rates.
• Learning management system utilization.
• Training budget adherence.

Qualifications

Education

• Bachelor's Degree in Hospitality Management, Human Resources, Learning & Development, Business Administration, or related field.
• Professional certifications in Training, Coaching, Facilitation, or Talent Development preferred.

Experience

• 5-8 years of Learning & Development or Human Resources experience within hospitality.
• Minimum 2-3 years in a managerial training role.
• Prior hotel pre-opening experience strongly preferred.
• Experience with international hotel brands is an advantage.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! 

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.  

Apply now and let’s make every moment matter.  

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.