Sutherland

Global BPO providing customer lifecycle management

Associate Account Management

Customer SupportPosted on Nov 9

Full-timeAlexandria, Alexandria Governorate, Egypt

About the Job

Requirements

Proficiency in French at B2–C1 level.
English proficiency at A2–B1 level.
PC skills are required.
Previous experience in a similar role is required.
Applicants must be graduates.

Responsibilities

Ensure customer satisfaction.
Manage customer accounts.
Provide customer service.
Communicate effectively.
Handle back-office and voice account work.

Job Description

This is a full-time on-site role for a Customer Service Representative French Account at Sutherland's location in Alexandria. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication

Qualifications

Backoffice and voice account
Proficiency in French B2-C1
Grads only
English level A2- B1
PC skills needed
Previous experience in a similar role is a must

Additional Information

Competitive Salary + Achievable KPIS/Allowances/Incentives
Social and medical insurance is provided
Work from home after training
Fixed morning shifts and fixed weekends (Saturdays and Sundays)
Healthiest work environment (Great place to work certified)

Compensation: N/A to 22600 (EGP) (MONTHLY)

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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