Senior Loan Processor - The Potempa Team

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

JoinThe Potempa Team, powered by CrossCountry Mortgage, known for quality products and exceptional service. We offer a wide range of financing options, including conventional, FHA, VA, USDA, jumbo, portfolio, and construction loans. Our advanced technology streamlines the home loan process, helping clients achieve their financing goals more efficiently.

Position Overview:
TheSenior Loan Processorserves as the operational quarterback for every loan assigned. This role is responsible for proactively managing a pipeline from application through funding while delivering exceptional service to borrowers, Realtors, Loan Officers, and internal business partners. The Senior Loan Processor identifies and resolves issues before they become obstacles, ensures regulatory compliance, drives on-time closings, and contributes to continuous operational improvement. This role mentors team members, helps develop best practices, and plays a key role in building scalable processes that support the growth of the Potempa Team.
 

Core Expectations:

• Put Customers First, Always by delivering a best-in-class borrower and Realtor experience.
• Own the Outcome by proactively identifying issues and presenting solutions.
• Demonstrate Team Before Self by supporting teammates and collaborating across departments.
• Commit to Continuous Growth through ongoing learning and development.
• Maintain a sense of urgency while ensuring accuracy and compliance.
• Represent the Potempa Team professionally in every interaction.

Job Responsibilities:

• Manage a high-volume pipeline of conventional, FHA, VA, USDA, and Jumbo mortgage loans.
• Review loan applications and support documentation for completeness, accuracy, and compliance with investor and agency guidelines.
• Analyze income, assets, credit, liabilities, and collateral documentation to identify potential qualification issues prior to underwriting.
• Collect and review required documentation from borrowers, employers, title companies, insurance agents, and third-party vendors.
• Anticipate potential underwriting or closing issues early and recommend solutions to minimize impact on the transaction.
• Submit complete and accurate loan files to underwriting and proactively address underwriting conditions.
• Communicate proactively with borrowers, Loan Officers, Realtors, processors, underwriters, title companies, and leadership regarding loan status and next steps.
• Ensure all regulatory disclosures and documentation comply with federal, state, agency, and investor requirements.
• Review appraisals, title commitments, insurance, and other third-party reports for acceptability.
• Coordinate with underwriting, closing, and funding teams to meet contractual closing deadlines.
• Conduct proactive daily pipeline reviews to identify files at risk of missing contractual or operational milestones.
• Resolve complex loan scenarios involving self-employed borrowers, variable income, multiple properties, trusts, and layered financing.
• Perform quality control reviews to minimize post-closing defects and underwriting resubmissions.
• Maintain detailed, accurate, and actionable loan notes that clearly document file status, conversations, and next steps.
• Stay current on agency guideline updates, investor overlays, and regulatory changes.
• Provide exceptional customer service while maintaining frequent communication throughout the loan process.
• Identify opportunities to improve operational workflows, efficiency, and the overall client experience.
• Assist in onboarding, mentoring, and developing Loan Assistants, Junior Processors, and other Operations team members.
• Support management with training, pipeline management, and process improvement initiatives.
• Escalate high risk or time-sensitive issues promptly while providing recommended solutions.

Success Metrics:

Success in this role may be evaluated based on:

• On-Time Closing Percentage
• Pipeline Capacity
• Cycle Time
• Underwriting Suspensions
• Underwriting Resubmissions
• Documentation Accuracy
• Communication Quality and Responsiveness
• Borrower Satisfaction
• Realtor Satisfaction
• Operational Efficiency Improvements
• Team Collaboration
• Compliance and Quality Control

Leadership Expectations:

Senior Loan Processors are expected to lead by example by demonstrating professionalism, accountability, effective communication, and a solution-oriented mindset. They should actively support newer team members, contribute to process improvements, and help create a positive, collaborative environment throughout the Operations Team.

Qualifications and Skills:

• High School Diploma or equivalent.
• 5+ years of residential mortgage loan processing experience, including complex loan scenarios.
• Encompass experience, preferred.
• Advanced knowledge of Conventional, FHA, VA, USDA, and Jumbo mortgage products.
• Advanced knowledge of RESPA regulations and all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents.
• Excellent math and analytical skills.
• Excellent communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.