C

CarGurus

Online automotive marketplace with price comparisons

Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeBoston, MA, USA

About the Job

Requirements

  • 1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.
  • Ability to drive retention and growth through relationship-building, consultative guidance, and insight-driven engagement.
  • Communication skills and comfort presenting data and recommendations to stakeholders at all levels.
  • Strategic problem-solving skills, including analyzing data, spotting trends, and developing action plans.
  • Time management and organizational skills to balance a large, dynamic book of business.
  • Adaptability and resilience in a fast-moving, evolving business environment.
  • Experience working cross-functionally with sales, support, product, and technical teams.
  • Proficiency in Google Workspace and/or Microsoft Office; CRM experience such as Salesforce is a plus.

Responsibilities

  • Partner with an Account Executive to support the shared book of business.
  • Become a subject matter authority on CarGurus products, including Listings Packages and Digital Suite.
  • Complete post-sale onboarding for new dealerships and dealership personnel.
  • Use data to quantify the value of the service to dealers and identify opportunities for growth and improved results.
  • Educate dealers on maximizing the value of the CarGurus platform using tools, reports, and best practices.
  • Follow up with customers on technical, billing, and content issues when appropriate.
  • Collaborate across Support, Billing, Data Integrity, Product, and Engineering to convey key issues and promote new insights within the organization.
  • Develop relationships with dealership decision-makers and staff, expanding influence and the number of CarGurus champions within the dealership.
  • Protect against dealership churn and drive growth in product and service usage through relationship management and proactive engagement.

Desired Qualifications

  • Experience supporting complex or strategic accounts is ideal.
  • CRM experience, such as Salesforce, is a plus.

About the Company

CarGurus

Online automotive marketplace with price comparisons

CarGurus is an online marketplace that connects buyers and sellers of new and used cars, with listings, price comparisons, and dealer reviews. It helps users search a catalog, compare prices, and read vehicle histories, using a ranking system that weighs price, dealer reputation, and history to show potentially better deals. The platform differentiates itself through transparent data and a user-friendly interface that makes it easier to compare options than traditional car-buying methods. Its goal is to help people buy and sell cars more efficiently and confidently by providing clear information and meaningful insights.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Boston, MA
Founded
2006

Recently Posted Jobs

Explore more opportunities at CarGurus

See more jobs