Technical Operations Manager
$130k - $160k
Senior
Bachelor's
Remote in USA
Remote
Engineering ManagementEngineering Leadership
About the job
Requirements
- A bachelor's degree and at least 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles are required.
- Demonstrated experience managing technical work intake processes and backlogs using JIRA or similar tools is required.
- Experience coordinating maintenance windows, patch cycles, or operational readiness activities is required.
- Strong understanding of change-management frameworks and operational governance best practices is required.
- Experience engaging with senior technical and business stakeholders is required.
- Strong analytical capabilities for assessing technical risk, complexity, and business impact are required.
- Expertise supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load Balancers, VPN/ExpressRoute, managed identities, and Azure Policy/RBAC is required.
- Expertise supporting and troubleshooting Kubernetes, including cluster operations, scaling, upgrades, workload security, and troubleshooting is required.
- Expertise supporting and troubleshooting Cloudflare DNS, CDN, WAF, and Zero Trust configurations is required.
- Experience with Terraform for modular, reusable cloud provisioning is required.
- Experience with Ansible for system configuration and application deployment is required.
- Automation skills using PowerShell, Bash, and/or Python are required.
- Experience supporting and troubleshooting Windows Server, IIS, and .NET Framework/Core application environments is required.
- Experience supporting and troubleshooting Ubuntu Server, Nginx, and Python Django applications, including containerization and integration with Azure services, is required.
- Experience containerizing .NET and Python/Django applications and operating them in AKS with health probes, scaling, and observability is required.
- Experience designing and managing firewall rules, NSGs, ACLs, and network segmentation strategies in cloud and on-premises environments is required.
- Ability to analyze traffic flows, identify misconfigurations, resolve blocked flows, and enforce least-privilege access patterns is required.
- Experience managing distributed firewall policies across Azure, Cloudflare, and virtualization platforms such as Proxmox is required.
- Experience with GitHub Actions or Azure DevOps for automated builds, tests, deployments, and environment promotions is required.
- Strong monitoring, logging, and performance troubleshooting skills using Azure Monitor and Log Analytics are required.
- Familiarity with PCI, SOC 2, and SOX requirements and experience operating cloud environments in compliance with these frameworks are required.
- Experience implementing policy-as-code, RBAC standards, secure network design, and environment governance is required.
- Experience partnering with InfoSec teams on security hardening initiatives and coordinating evidence collection, remediation, and audit logistics for PCI and SOC 2 audits is required.
Responsibilities
- Own and operate the Infrastructure Service Request intake and prioritization process in JIRA, including triage, prioritization, scheduling, and communication of infrastructure work such as patching, security updates, and platform initiatives routed to platform scrum teams.
- Partner with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and compliance with change-management processes.
- Participate in an on-call rotation, serve as an escalation point for major incidents, lead post-mortems, and implement improvements to raise reliability toward a 99.99% uptime target.
- Deliver a transparent, predictable infrastructure request intake and prioritization process aligned to business urgency, risk, and impact.
- Ensure timely triage, assignment, and resolution of infrastructure requests with clear service-level agreements, communication, and stakeholder visibility.
- Coordinate and execute maintenance windows, including patching, security updates, and operational upgrades, with Cloud Platform Engineers, ensuring minimal disruption and validated outcomes.
- Facilitate Infrastructure Board Review sessions to clarify priorities, decision-making, and execution readiness.
- Ensure all changes adhere to established change-management processes, approvals, and audit requirements.
- Own the Infrastructure Service Request JIRA board, including intake quality, prioritization discipline, backlog health, and workflow governance.
- Lead, coach, and develop Cloud Platform Engineers; set goals; conduct regular one-to-one meetings and performance reviews; and build individual growth and career development plans.
- Anticipate and escalate infrastructure risks related to capacity, obsolescence, performance degradation, security exposure, or operational bottlenecks.
- Communicate maintenance plans, change impacts, and risk considerations to stakeholders and leadership.
- Manage team capacity and staffing needs for Cloud Platform Engineers, balancing workload, skill development, and hiring to meet operational demand.
- Manage the backlog of infrastructure initiatives and ensure large-scale requests are decomposed, scoped, and routed into platform sprint cycles.
- Provide regular updates, insights, and risk assessments to the Vice President of Platform Engineering.
- Partner with InfoSec to coordinate security-hardening initiatives and support PCI and SOC 2 audit readiness across infrastructure and platform environments.
- Define intake standards, triage guidelines, prioritization rubrics, and repeatable processes to streamline the end-to-end request workflow.
- Improve throughput and cycle time by removing operational bottlenecks, optimizing workflows, and ensuring clean handoffs between Infrastructure and Cloud Platform Engineering teams.
- Improve the efficiency of patching and maintenance operations through structured scheduling, automation opportunities, and consistent communication practices.
- Use metrics such as cycle time, board aging, change success rates, and ticket throughput to identify trends and refine processes.
- Standardize documentation, templates, and communication mechanisms to reduce ambiguity and accelerate execution.
- Apply AI-assisted tooling to ticket triage, request classification, and routine operational tasks to reduce manual toil and free capacity for higher-value platform work.
- Improve the infrastructure request intake and prioritization model using automation, workflow tooling, and data-driven insights.
- Explore maintenance and patching enhancements, including phased rollouts, automated validation, and modernized operational patterns.
- Partner with Cloud Platform Engineers to adopt technologies, practices, and governance models that increase reliability and reduce operational overhead.
- Introduce operational-transparency methods such as dashboarding, reporting automation, or trend analysis to improve decision-making and stakeholder alignment.
- Improve change-management practices by evaluating emerging tooling, compliance frameworks, and risk-reduction strategies.
- Evaluate and pilot AI-driven automation, such as intelligent alerting, anomaly detection, and self-service remediation, to reduce operational toil and improve platform efficiency.
Desired Qualifications
- Azure AZ-104, AZ-305, AZ-400, or ITIL 4 Foundation certification is preferred.
- Prometheus, Grafana, or New Relic experience is optional.
About the company
InvoiceCloud provides a cloud-based electronic bill payment platform that helps utilities, insurance companies, and government agencies offer online payment options. The platform plugs into clients’ existing billing systems, enabling customers to view bills and pay them online, which simplifies complex payment processes and improves digital interactions. It works by integrating with billing data, offering customers a seamless payment experience via online channels, and charging clients through subscriptions, per-transaction fees, and value-added services. Compared to competitors, InvoiceCloud emphasizes easy integration with current billing systems and a focus on a broad set of public and private sector clients to boost e-payment adoption and customer engagement. The company’s goal is to help clients increase customer satisfaction and financial results by making payments faster, easier, and more convenient.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Braintree, Massachusetts
Founded
2009
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Simplify's Take
What believers are saying
- April 2026 AI-powered Billing Experience adds predictive insights, guided workflows, and reconciliation automation.
- July 2026 BlitzenX and CentralSquare deals open P&C insurance and public-sector cross-sell.
- March 2026 plan to hire 150 technology and product staff signals aggressive product investment.
What critics are saying
- 2025 breach exposed payment-card data, and litigation plus customer churn now threaten renewals.
- Hansen, CentralSquare, and Guidewire reduce switching costs, letting incumbents bundle payments by 2027.
- If AI launches miss accuracy or compliance, regulated buyers will rip out InvoiceCloud.
What makes InvoiceCloud unique
- InvoiceCloud's EBPP platform spans utilities, insurance, and government, with 3,250 customers across North America.
- Guidewire Premier tier since September 2025 proves insurer workflow depth and integration credibility.
- August 2026 Hansen and CentralSquare alliances embed InvoiceCloud inside billing systems, not standalone portals.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Unlimited Paid Time Off
- Mental Health Support
- Parental Leave
- Tuition Reimbursement