Full-Time

AI & Support Automation Engineer

Posted on 9/9/2026

CertifyOS

CertifyOS

201-500 employees

API-driven credentialing and provider enrollment platform

No salary listed

Bengaluru, Karnataka, India

Remote

Category
Software Engineering (1)
Required Skills
LLM
Claude
Microsoft Azure
Python
JavaScript
Webhooks
SQL
OpenAI
Docker
RAG
TypeScript
Zendesk
Salesforce
AWS
JIRA
n8n
LangGraph
Observability
REST APIs
LangChain
Zoho
Zapier
Google Cloud Platform

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Requirements
  • At least 3 years of overall experience in software engineering, artificial intelligence and machine learning, automation, technical operations, or support technology.
  • At least 2 years of hands-on generative artificial intelligence or large language model application development experience, including demonstrated production experience.
  • Experience in automation, integrations, or workflow engineering.
  • Strong experience taking artificial intelligence and automation projects from concept and architecture through production and continuous improvement.
  • Strong proficiency in Python and/or JavaScript/TypeScript.
  • Experience with large language model application programming interfaces and generative artificial intelligence application development.
  • Experience with retrieval-augmented generation, embeddings, vector databases, and knowledge pipelines.
  • Experience with artificial intelligence agents, agentic workflows, tool or function calling, and model context protocol.
  • Experience building end-to-end artificial intelligence and large language model pipelines covering ingestion, orchestration, model execution, tools or actions, evaluation, and production.
  • Proficiency with REST APIs, webhooks, SQL, and system integrations.
  • Experience with large language model evaluation, observability, guardrails, monitoring, and cost or latency optimization.
  • Experience with production deployment, continuous integration and continuous delivery, and troubleshooting artificial intelligence or automation systems.
  • Strong understanding of customer-support workflows and automation opportunities.
Responsibilities
  • Identify high-impact support processes for artificial intelligence and automation.
  • Design, build, integrate, test, and deploy artificial intelligence-powered workflows and agents.
  • Develop solutions using large language models, retrieval-augmented generation, artificial intelligence agents, and workflow automation.
  • Build end-to-end artificial intelligence pipelines covering knowledge and data ingestion, orchestration, model execution, tools and actions, evaluation, and production monitoring.
  • Integrate artificial intelligence with customer relationship management systems, ticketing systems, knowledge bases, and internal tools.
  • Monitor artificial intelligence quality, accuracy, cost, latency, and business impact, and continuously improve solutions.
  • Partner with Product and Engineering to drive artificial intelligence-led transformation.
Desired Qualifications
  • Experience with OpenAI, Anthropic, Claude, Gemini, Claude Code, LangChain, LangGraph, LlamaIndex, n8n, Make, Zapier, Power Automate, vector databases, artificial intelligence evaluation or observability tools, AWS, Azure, Google Cloud Platform, Docker, and customer relationship management or helpdesk platforms such as Zendesk, Salesforce, Jira, Freshdesk, or Zoho.
  • Demonstrated experience personally building or leading real artificial intelligence and automation solutions, explaining their architecture and individual contribution, and quantifying business impact such as automation percentage, ticket deflection, average handle time reduction, cost savings, or productivity gains.

CertifyOS provides an automated platform for credentialing, licensing, and enrollment of healthcare providers for payors, health systems, and digital health companies. Its API-first platform pulls data from hundreds of sources to deliver real-time credentialing, ongoing monitoring, and cross-state licensure within one workflow. It differentiates itself with end-to-end API-driven integration and NCQA-aligned compliance to reduce administrative work and speed reimbursement. Its goal is to help clients scale networks efficiently and let providers focus more on patient care by cutting paperwork and coordination.

Company Size

201-500

Company Stage

Series B

Total Funding

$59M

Headquarters

New York City, New York

Founded

2021

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Simplify Jobs

Simplify's Take

What believers are saying

  • CertifyOS raised $40M in June 2025, funding hiring and product expansion.
  • Highmark expanded CertifyOS credentialing into Pennsylvania, New York, and West Virginia by August 2026.
  • Candor Health integration adds near-real-time provider accuracy across tens of thousands of sources.

What critics are saying

  • Highmark delayed Delaware CertifyOS rollout from April 16 to later 2026.
  • Provider-data errors break claims, directories, and network operations, triggering customer churn quickly.
  • Large incumbents and payer platforms can bundle credentialing, compress pricing, and slow expansion.

What makes CertifyOS unique

  • Provider Hub unifies credentialing, enrollment, monitoring, and roster management in one workflow.
  • CertifyOS stores atomic provider data, enabling flexible rules and downstream integrations.
  • SOC 2 Type 2 and Candor Health partnership strengthen trust in 2025.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

10%
CertifyOS
Oct 16th, 2025
CertifyOS and Candor Health Partnership Announced

CertifyOS and Candor Health partnership announced. Its strategic partnership streamlines provider data accuracy with integrated change management and credentialing support. CertifyOS has announced a strategic partnership to create the most accurate, intelligent, and scalable Provider Data Management (PDM) solution in the healthcare industry. This collaboration brings together CertifyOS's next-generation Master Data Management (MDM) and provider data infrastructure with Candor Health's unmatched data accuracy engine to transform how health plans manage, verify, and operationalize up-to-date provider data. By combining CertifyOS's scalable and modernized PDM platform with Candor Health's deep expertise in provider data accuracy, the two companies are addressing the fragmentation that has burdened health plans for decades. Together, they unlock the operational efficiency, compliance readiness, and real-time provider intelligence that health plans need to meet evolving regulatory requirements and improve the member experience - all in service of better healthcare outcomes. "Candor leverages AI and machine learning to deliver accurate, near real-time provider data that enhances health plans' operational efficiency, compliance, and member experience," said Sury Agarwal, CEO of Candor Health. "Integrating our up-to-date provider data with CertifyOS's MDM infrastructure creates a unified solution that not only validates and manages provider information but also enables instant actions across a provider network. This collaboration addresses critical gaps in provider data management, offering a scalable and compliant infrastructure that empowers health plans to optimize network operations and deliver seamless care experiences." Trusted by dozens of health plans and digital health organizations, CertifyOS is the leading provider data intelligence company unifying workflows across intake, credentialing, monitoring, provider data management, and roster management. Its end-to-end provider data infrastructure platform ingests provider information from multiple sources, applies AI-driven entity resolution and survivorship rules to reconcile conflicting inputs, and normalizes everything into a single source of truth. By storing data at the atomic level, CertifyOS enables flexible configuration of business rules, seamless integration with downstream systems, and a 360-degree view of each provider. Candor Health further strengthens CertifyOS's platform by using AI to continuously cross-check tens of thousands of sources to confirm critical details - from practice locations and affiliations to specialties, licensure, and availability - and refreshes them on a near real-time basis. By integrating Candor Health's high-fidelity data onto CertifyOS's intelligent infrastructure, health plans can be even more confident that they are working with the most complete and current view of their networks. CertifyOS's platform scales with provider networks and can integrate directly into downstream workflows, such as claims, contracting, and directories. "Accuracy without lasting survivorship and action is meaningless," said Anshul Rathi, CEO of CertifyOS. "Candor is the best in the world at producing precise, up-to-date provider data using AI. CertifyOS is the only platform built to maintain and operationalize it. Together, we're not just offering a better PDM system; we're delivering the accurate infrastructure healthcare has been waiting for." This partnership also accelerates both companies' shared vision of helping health plans move from reactive compliance to proactive provider intelligence. With the combined solution, payers can now streamline provider onboarding, avoid claim denials, prevent fraud, and deliver a better provider and member experience - all while reducing administrative burden. Health plans interested in learning more can contact either organization directly to schedule a tailored demo. About Candor Health Candor Health is an AI-native provider data accuracy platform built to solve one of healthcare's most persistent challenges: unreliable provider information. Powered by a continuously verified, near-real-time national directory, Candor transforms fragmented records into trusted intelligence that flows seamlessly across the healthcare ecosystem. Health plans, health systems, and digital health companies rely on Candor to improve reliable provider search, streamline credentialing, and strengthen member trust. By making provider data a strategic asset, Candor enables organizations to drive measurable business performance, operational efficiency, and better care outcomes. To learn more, visit www.candorhealth.com.

PR Newswire
Oct 2nd, 2025
CertifyOS Launches the Only End-to-End Provider Data Management Platform Designed to Eliminate Fragmentation and Reduce Costs

CertifyOS launches the only end-to-end Provider Data Management platform designed to eliminate fragmentation and reduce costs.

FinSMEs
Jun 26th, 2025
Certify Raises $40M in Series B Funding

Certify raises $40M in Series B funding.

TradingView
Jun 26th, 2025
Certify Secures $40M Series B Funding

Certify has secured $40 million in Series B funding to advance its healthcare provider data infrastructure.

PR Newswire
Jun 26th, 2025
Certify Secures $40M Series B Funding to Continue Building the Healthcare Provider Data Infrastructure of the Future

/PRNewswire/ -- Certify, the provider data intelligence company, today announced a $40 million Series B funding round led by Transformation Capital, with...