Customer Care and Support on Sales - Spanish Speaker
Full-Time
$60k - $80k/yr
Junior
Bachelor's
Remote in USA
Remote
No H1B Sponsorship
About the job
Requirements
A Bachelor's degree or equivalent work experience.
Legal authorization to work in the United States.
Residence within the United States.
Fluency in Spanish.
One to two years of experience in customer service, sales, support, or customer success roles.
Strong verbal and written communication skills.
Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.
A results-oriented mindset with an interest in sales support and growth opportunities.
Strong time management, organization, and prioritization skills.
Willingness to receive training and continuously develop professionally.
Responsibilities
Manage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.
Provide personalized customer support and consultative sales assistance by identifying customer needs and recommending appropriate products or services.
Support customer retention efforts while identifying opportunities to assist with sales and account growth.
Maintain up-to-date knowledge of products and services to provide accurate and strategic information.
Accurately document all customer interactions and activities in the customer relationship management system to support collaboration and long-term relationship management.
Meet established service quality standards and contribute to individual and team performance goals.
Desired Qualifications
Familiarity with customer relationship management systems.
English proficiency.
Spanish job description below
We are seeking a Customer Care & Support on Sales (spanish speaker -Remote, U.S.) to join our growing team serving the Latino community. This role combines customer support, personalized assistance, and sales-related activities, with the goal of delivering an exceptional customer experience while supporting business growth. The ideal candidate is customer-focused, an effective communicator, and proactive in identifying customer needs, offering solutions, and building long-term relationships through high-quality service and consultative sales support.
Work Arrangement
Remote (within the United States)
Hybrid option available based on location and team needs
Responsibilities
Manage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.
Provide personalized customer support and consultative sales assistance, identifying customer needs and recommending appropriate products or services.
Support customer retention efforts while identifying opportunities to assist with sales and account growth.
Maintain up-to-date knowledge of products and services, serving as a reliable resource to ensure accurate and strategic information is provided.
Accurately document all customer interactions and activities in the CRM system to support collaboration and long-term relationship management.
Meet established service quality standards and contribute to individual and team performance goals.
Requirements
Bachelor’s degree or equivalent work experience.
Legal authorization to work in the United States.
Must reside within the United States.
Fluency in Spanish is required; English proficiency is a plus but not mandatory.
1–2 years of experience in customer service, sales, support, or customer success roles.
Strong verbal and written communication skills.
Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.
Results-oriented mindset with an interest in sales support and growth opportunities.
Strong time management, organization, and prioritization skills.
Familiarity with CRM systems is preferred.
Willingness to receive training and continuously develop professionally.
What We Offer
Flexible work arrangement.
Comprehensive training and ongoing professional development.
Growth opportunities within a rapidly expanding organization.
Collaborative, professional, and results-driven work environment.
Important Note This position is open only to candidates who reside in and are legally authorized to work in the United States. Confidentiality and Consent Notice The information provided by the applicant will be used exclusively for purposes related to the recruitment and selection process for the position applied for. By submitting an application, the applicant grants consent to be contacted by our team through the contact methods provided, solely for the purpose of sharing information regarding the position, the selection process, and the subsequent steps involved. All information will be handled confidentially and in accordance with applicable regulations in the United States.
Estamos en búsqueda de un/a Atención al Cliente y Soporte en Ventas – Español (Remoto, EE. UU.) para integrarse a nuestro equipo en crecimiento dentro de la comunidad latina. Esta posición combina atención al cliente, asesoría personalizada y apoyo en procesos de ventas, con el objetivo de brindar una experiencia excepcional y generar relaciones de largo plazo con nuestros clientes. La persona ideal cuenta con una mentalidad centrada en el cliente, habilidades de comunicación sólidas y una actitud proactiva para identificar necesidades, ofrecer soluciones y contribuir al crecimiento de la organización a través de un servicio de alta calidad.
Modalidad de trabajo
Remoto (dentro de Estados Unidos)
Opción híbrida disponible según ubicación y necesidades del equipo
Responsabilidades
Gestionar las comunicaciones entrantes de clientes, atendiendo llamadas, correos electrónicos y otros canales para resolver preguntas, solicitudes e incidencias.
Brindar asesoría personalizada, identificando necesidades del cliente y presentando soluciones, productos o servicios adecuados, apoyando tanto el servicio como el proceso de ventas.
Dar seguimiento a clientes actuales y potenciales, contribuyendo a la retención, satisfacción y oportunidades de venta.
Mantener un conocimiento actualizado de los productos y servicios, actuando como punto de referencia para ofrecer información precisa, clara y estratégica.
Registrar y documentar todas las interacciones en el sistema CRM para asegurar un seguimiento adecuado y facilitar la colaboración entre equipos.
Cumplir con estándares de calidad, servicio y objetivos establecidos por la organización.
Requisitos
Licenciatura (Bachelor’s degree) o experiencia laboral equivalente.
Documentación legal para trabajar en Estados Unidos.
Residir dentro de Estados Unidos.
Dominio del idioma español; el inglés no es obligatorio, pero se considera un plus.
De 1 a 2 años de experiencia en servicio al cliente, ventas, soporte o éxito del cliente.
Excelentes habilidades de comunicación verbal y escrita.
Capacidad para manejar objeciones, quejas y situaciones desafiantes con soluciones efectivas y actitud profesional.
Enfoque en resultados, con interés en apoyar procesos de ventas y crecimiento.
Buena gestión del tiempo y habilidades de organización y priorización.
Familiaridad con sistemas CRM (deseable).
Disposición para recibir entrenamiento y desarrollarse profesionalmente.
Lo que ofrecemos
Modalidad de trabajo flexible.
Entrenamiento inicial y desarrollo profesional continuo.
Oportunidades reales de crecimiento dentro de un equipo en expansión.
Ambiente de trabajo colaborativo, profesional y orientado a resultados.
Nota importante Esta posición está abierta únicamente a candidatos que residan y cuenten con autorización legal para trabajar en Estados Unidos.
Aviso de confidencialidad y consentimiento La información proporcionada por el candidato será utilizada exclusivamente para fines relacionados con el proceso de reclutamiento y selección para la posición a la que aplica. Al enviar su solicitud, el candidato otorga su consentimiento para ser contactado por nuestro equipo, a través de los medios proporcionados, con el único propósito de brindar información sobre la vacante, el proceso de selección y las siguientes etapas del mismo. La información será tratada de forma confidencial y conforme a las regulaciones aplicables en Estados Unidos. California, Georgia 91104