Customer Reliability Engineer or Technical Specialist

Job Description

The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.

• * Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer. 
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• * Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. 
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• * Directs the installation and commissioning of mechanical seals and their auxiliary support systems.
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• * Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax.
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• * Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance.
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• * May include making technical presentations to customers or management with over site from the account manager or the regional engineer.
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• * Provides customer training for maintenance and operations personnel as required.
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• * Assists customer with the Management of Change process. 
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• * Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer.

The candidate must be willing and able to travel as needed to support assignments.

Qualifications

* Bachelor of Science in Mechanical Engineering preferred for the Customer Reliability Engineer title.

* High school diploma or equivalent required for the Technical Specialist title.

* Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.

* Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent

* Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.

* Strong knowledge of personal computers, MS Office, and machining practices. 

* Moderate level of understanding of the financial aspects of a manufacturing operation.

* Capable of handling multiple priorities simultaneously in a high-stress environment.

* Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.

* Effective written and verbal business communications

* Ability to complete tasks in a timely and efficient manner.

* Ability to work flexible hours including weekends as needed to meet business demands.

* Experience working in a diverse environment with a global company is a plus.

Job grade and compensation will be determined based on qualifications and relevant experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)