Accor

Global hotel management, franchising, loyalty programs

Recepcionista de Hotel

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeCuritiba, State of Paraná, BrazilNo salary listedIn-person

About the Job

Responsibilities

Make reservations and serve customers through the system, email, and telephone.
Welcome guests according to the brand standard, providing information and support.
Perform check-in and check-out, verify documents and reservations, and ensure compliance with lodging rules.
Act as a liaison between guests and other hotel departments, forwarding requests and resolving demands.
Control room availability and prevent discrepancies between reservations and occupancy.
Process charges, issue invoices, and perform cash closing and control.
Offer the loyalty program and differentiated service to regular guests.
Maintain reception organization, follow internal procedures, and support other departments when needed.

Descrição da vaga

Responsabilidades e Atribuições:

Realizar reservas e atender clientes por sistema, e-mail e telefone.
Recepcionar hóspedes conforme o padrão da marca, prestando informações e suporte.
Executar check-in e check-out, conferência de documentos, reservas e cumprimento das normas de hospedagem.
Atuar como elo entre hóspedes e demais áreas do hotel, encaminhando solicitações e resolvendo demandas.
Controlar disponibilidade de apartamentos e evitar divergências entre reservas e ocupação.
Efetuar cobranças, emissão de notas fiscais, fechamento e controle de caixa.
Oferecer programa de fidelidade e atendimento diferenciado a clientes habitués.
Zelar pela organização da recepção, cumprimento de procedimentos internos e apoio às áreas quando necessário.

Qualificações

Informações adicionais

Vaga 12x36

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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