Product Delivery Consultant

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

Our Digital Banking team is focused on shaping seamless, client-centered digital experiences that support CIBC’s strategic priorities. The Digital Product Delivery team is responsible for building, maintaining, and enhancing digital banking (mobile, online) and our ECRM platform with capabilities that address business objectives and ensure an optimal client experience. 
 
Reporting to the Chapter Lead, you’ll support the Product Owner in developing and maintaining the vision for the product iterations, being a voice of the client when establishing priorities, understanding the needs of various stakeholders (line of business, legal, risk, security, finance) and ensuring alignment across the product team for each iteration. You thrive in collaborative environments and are able to balance assertion, patience, and perseverance.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed 

• Backlog refinement and iteration readiness - Support backlog refinement activities by helping maintain a prioritized pipeline of work, improving user story readiness, identifying dependencies, surfacing risks, and helping remove blockers so work is prepared for delivery. 

• Requirements development and story quality - Develop and refine user stories, functional requirements, and acceptance criteria in collaboration with Product Owners, business system analysts, solution designers, and technical partners. Ensure requirements are clear, testable, and aligned to business and client needs. 

• Solution validation and delivery support - Work closely with solution design and technology teams to validate that proposed solutions align to business requirements, target state objectives, and expected client outcomes. Support execution by helping maintain alignment across scope, timelines, and release plans. 

• Testing, release, and post-launch coordination - Partner with QA and delivery teams to support testing readiness, pilot and user acceptance testing, release coordination, and post-launch issue triage. Help ensure capabilities are delivered with quality and that issues are resolved efficiently. 

• Cross-functional stakeholder partnership - Collaborate with partners across line of business, legal, risk, security, finance, change management, release management, and technology to support shared understanding, effective decision-making, and smooth delivery execution. 

• Governance and compliance discipline - Own and maintain required delivery artifacts, documentation, and governance controls to ensure initiatives are appropriately supported, compliant, and audit-ready. 

Who you are 

• You can demonstrate relevant experience. You bring 2-4 years of experience in digital product delivery, product ownership, business analysis, or a related discipline, ideally within financial services or another regulated environment. 

• You have strong digital delivery experience. You have experience supporting backlog refinement, requirements development, testing, release coordination, and delivery execution within agile teams, with hands-on experience using Jira, user stories, acceptance criteria, and story refinement techniques. It’s an asset if you’ve applied these capabilities in a complex, multi-squad environment. 

• You’re a strong collaborator and partner. You work effectively with cross-functional stakeholders and contribute to alignment across business, product, and technology teams. 

• You’re an effective communicator. You can clearly translate business needs into structured requirements and support productive discussions with both technical and non-technical partners. 

• You’re digitally savvy and client-focused. You seek out innovative solutions, adapt quickly to evolving technologies, and stay focused on delivering high-quality digital experiences for clients.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Collaboration, Channel Management, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork