Princess Cruises

Premium cruise line with global itineraries

Rooms Division Manager

Janitorial ServicesUpdated on Nov 14

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A minimum of 10 years of work experience in the cruise industry or a mixture of shipboard and land-based hotel operations.
A minimum of 5 years of professional experience as a Housekeeping Manager onboard a cruise ship.
A high school diploma/GED or associate degree.
Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivery of results.
Excellent command of the English language, both verbal and written.
Understanding of the foundation of guest service and the ability and willingness to deliver outstanding service to guests.
Motivation to excel in all aspects of job duties and responsibilities.
A personable communication style with strong social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Uphold Company and Public Health standards for cleanliness, sanitation, maintenance, and related services in guest staterooms, teammate cabins, guest and teammate public areas, and associated areas.
Perform daily inspections to ensure consistent cleanliness, sanitation, presentation, and timely readiness of guest staterooms and guest and teammate public areas.
Ensure efficient operation of the Laundry and the quality and timeliness of clean and pressed linens and guest and teammate personal items.
Perform timely preventive maintenance and inventory reviews, and ongoing reporting of the condition of fixtures and furnishings in guest and teammate spaces.
Meet Rooms Division Key Performance Indicators by driving a personalized, guest-centric team culture and ensuring teammates understand and commit to the service excellence program and experiential ownership approach.
Support teams in providing timely, effective, and personalized resolutions to guest concerns, and reduce ship-specific post-cruise complaints.
Ensure Rooms Division teammates maintain a positive and professional demeanor and receive training on company service standards and programs.
Manage Rooms Division expenditures within the allocated budget.
Train and monitor Rooms Division team performance to maximize Laundry revenue and minimize laundry costs and refunds resulting from damaged items.
Train and monitor Rooms Division team performance to minimize waste, breakages, and mishandling of supplies and equipment.
Mentor the Rooms Division team through coaching, training, and ongoing development to support career progression, and ensure teammates maintain and complete structured training that enhances key elements of their roles.

Desired Qualifications

Knowledge of additional languages.

By applying to this position, your application will be submitted to CSSI, one of Princess Cruises official Hiring Partners based in India. A recruiter from CSSI will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Accountable for upholding Company and Public Health standards for cleanliness, sanitation, maintenance, and related services in guest staterooms, teammate cabins, guests and teammate public areas, and associated areas.
Performs daily inspections to ensure consistent cleanliness, sanitation, presentation and timely readiness of guest staterooms and guest and teammate public areas.
Responsible for the efficient operation of the Laundry and the quality and timeliness of clean and pressed linens and guest and teammate personal items.
Performs timely preventive maintenance and inventory reviews, and ongoing reporting of the condition of all fixtures and furnishing items in guest and teammate spaces.
Consistently exceeds the Rooms Division Key Performance Indicators (KPI), by driving a personalized guest-centric team culture and ensuring teammates demonstrate understanding and commitment to the service excellence program and the experiential ownership approach.
Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
Actively ensures that all Rooms Division teammates display a positive and professional demeanor and are fully trained on company service standards and programs.
Manages all Rooms Division expenditures within the budget allocation.
Trains and monitors performance of Rooms Division team to maximize Laundry revenue and minimize laundry costs/refunds due to damaged items.
Trains and monitors performance of the Rooms Division team to minimize waste, breakages and mishandling of supplies and equipment.
Mentors the Rooms Division team through coaching, training, and ongoing development to support career progression and ensures that all Rooms Division teammates maintain and complete structured training that enhances all key elements of their roles.

Minimum 10 years of work experience in cruise industry or mixture of shipboard / land-based hotel operation.
Minimum 5 years professional experience as a Housekeeping Manager onboard cruise ship.
High School Diploma/GED or associate degree
Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivery of results.
Excellent command of the English language, both verbal and written. Knowledge of additional languages is preferred.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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