Rhenus

Global freight, warehousing, logistics provider

Air Freight Operations Supervisor

Logistics & TransportationPosted on Nov 11

Full-timeSegrate, ItalyNo salary listed

About the Job

Requirements

At least 5 years of experience in freight forwarding and air freight transportation.
Fluent English.
Knowledge of management software used in freight forwarding operations.
Ability to balance operational priorities with commercial imperatives.
Ability to coordinate operational activities related to freight transportation and shipments.
Ability to communicate effectively in a multicultural environment operating globally.
Ability to listen carefully to customers and understand their needs.
Ability to respond to customers with an excellent service offer.

Responsibilities

Receive loading instructions by email, telephone, or from the sales team, open the shipment file in the operating system, and verify costs agreed by the commercial team and the Incoterm.
Supervise and support the operations team in handling air freight shipments and resolving issues.
Prepare and document shipments according to customer requirements, including temperature ranges, packaging, and data loggers, and according to company procedures.
Coordinate cargo pickup and loading only with approved suppliers.
Check flights operated by different airlines and make bookings based on cargo type, dimensions, rates, schedules, and other requirements.
Send customs clearance instructions.
Review and prepare special documentation according to the type of goods being exported or imported.
Monitor and update shipment organization, departure, arrival, and delivery; obtain and check transport records, including temperature charts, proof of delivery, and shipment control checklists.
Send the air waybill, loading and aircraft departure confirmation, and all required documents to the customer and/or destination agent so they can receive the goods.
Enter expense forecasts in the system and prepare invoices.
Resolve flight delays and other incidents, communicate procedural or temperature deviations, record incidents in the Non-Conformity log, and report them to the Air Operations Manager.

What You Can Expect:

Ricevere le istruzioni di carico via e-mail, telefono o tramite il team di vendita, aprire il file di spedizione nel sistema operativo. Verificare i costi concordati dal team commerciale e da Incoterm
Supervisione e supporto al team operativo nella gestione delle spedizioni aeree e nella risoluzione di eventuali criticità
Preparare e documentare le spedizioni in base alle esigenze del cliente (intervalli di temperatura, imballaggio, data logger, ecc.) e in base alle nostre procedure
Coordinare il ritiro e il carico della merce solo con i fornitori approvati
Controllare i voli delle diverse compagnie aeree ed effettuare la prenotazione in base al tipo di merce, alle dimensioni, alle tariffe, agli orari, ecc. POD
Inviare le istruzioni per lo sdoganamento
Esaminare e preparare la documentazione speciale a seconda del tipo di merce da esportare/importare
Monitorare e aggiornare l'organizzazione/partenza/arrivo/consegna POD. Ottenere e controllare i registri di trasporto (grafici della temperatura, POD, checklist di controllo delle spedizioni)
Inviare l'AWB, la conferma di carico e partenza dell'aereo al cliente e/o agente a destinazione insieme a tutta la documentazione necessaria per ricevere la merce
Inserire le previsioni di spesa nel sistema e predisporre la fatture
Risolvere ritardi e incidenti vari con i voli. Comunicare le deviazioni nella procedura/temperatura. Registrare gli incidenti nel registro delle Non-Conformity e comunicarli all’Air Operations Manager

What You Bring:

Minimo 5 anni di esperienza nel settore delle spedizioni e del trasporto merci via aerea
Conoscenza dell’inglese fluente
Conoscenza dei programmi gestionali legati alle attività operative delle spedizioni
Capacità di bilanciare le priorità operative con gli imperativi commerciali
Capacità di coordinamento delle attività operative legate al trasporto merci e spedizioni
Capacità di comunicare efficacemente in un ambiente multiculturale che opera a livello globale
Capacità di ascoltare attentamente il cliente e di comprenderne le esigenze
Capacità di rispondere al cliente con un'offerta di servizi eccellente

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

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