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Adventist Health

Faith-based nonprofit integrated health system

Patient Access Scheduling Representative - Outpatient

Full-Time
$21.38 - $27.90/hr+ Differentials + Extra shift incentives + Bonuses
Mid
Associate's
Laie, HI, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • High school education/GED or equivalent is preferred.
  • An associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.
  • Two years of healthcare experience is preferred.
  • All required vaccinations are required as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.
  • Applicants must comply with applicable employment eligibility verification requirements through E-Verify.
Responsibilities
  • Coordinate and schedule patient care for all wellness programs.
  • Facilitate communication among patient scheduling staff, user departments, physicians, physician office staff, and patient clients.
  • Answer telephone inquiries regarding physician referrals.
  • Cover front-desk duties when needed.
  • Maintain the patient scheduling database.
  • Collaborate with patient financial services to ensure appropriate authorizations are obtained in accordance with policy and procedure.
  • Submit documentation for retro-authorization as appropriate.
  • File and appeal denials of services.
  • Develop the monthly Wellness newsletter.
  • Update the website and develop promotional flyers.
  • Participate in training.
  • Perform other job-related duties as assigned by department leadership.

About the company

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company Size

10,001+

Company Stage

Grant

Total Funding

$210K

Headquarters

Roseville, California

Founded

N/A

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Simplify Jobs

Simplify's Take

What believers are saying

  • Epic's AI-assisted documentation targets lower paperwork and faster clinician time starting September 2026.
  • Kara Johnsson joined Adventist Health Portland philanthropy on September 30, 2026.
  • Adventist Health Columbia Gorge fully reopened Water's Edge clinics on July 29, 2026.

What critics are saying

  • October 2, 2026, Adventist Health paid $1.155 million in Portland harassment damages.
  • June 25, 2026 WARN notices cut 132 California roles, centralizing quality and infection control.
  • A failed Epic rollout would cripple scheduling, billing, and records across 27 hospitals.

What makes Adventist Health unique

  • Aug. 30, 2026 Epic unified 27 hospitals and 440 clinics across West Coast and Hawaii.
  • Sodexo's Jan. 20, 2026 expansion covers 26 sites and more than 400 employees.
  • Rideout's 25-year UC Davis cancer partnership keeps specialized oncology local in Marysville.

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Benefits

  • Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

14%

1 year growth

14%

2 year growth

14%
The Loop Newspaper
Oct 10th, 2026
AHTV receives $110,000 donation for CT Scan Technology.

AHTV receives $110,000 donation for CT Scan Technology. Adventist Health Tehachapi Valley received a $110,000 donation from Hydrostor on Sept. 22 to support the purchase of advanced CT brain perfusion software for the hospital's imaging and radiology departments. Local dignitaries joined Adventist Health team members and Hydrostor representatives at the hospital to celebrate the generous contribution. Hydrostor is a developer and operator of long-duration energy storage systems designed to enhance power grids around the world. The new CT brain perfusion technology will enhance the hospital's ability to quickly assess patients experiencing stroke-related symptoms. The advanced imaging software will help physicians identify areas of the brain that may be saved through treatment, allowing for faster and more informed care decisions to prevent brain damage. By expanding access to specialized stroke diagnostics locally, the technology will strengthen stroke care in the community and help ensure patients can receive timely treatment closer to home. Adventist Health Central California Network President Jason Wells noted that it is unusual for a community the size of Tehachapi to have access to a state-of-the-art hospital offering advanced imaging technology. "Adventist Health is deeply grateful to Hydrostor for such a generous gift and, even more, for the spirit of partnership it represents," Wells said. "Hydrostor has built its reputation by imagining what's possible and turning innovation into impact, which are values we share at Adventist Health. Together, we are demonstrating what can happen when two organizations committed to innovation come together to strengthen communities and create a healthier, more sustainable future." Hydrostor Senior Vice President of Commercial Affairs Curt Hildebrand said the company was pleased to support an important piece of local health care infrastructure. By funding the technology advancement at Adventist Health Tehachapi Valley, Hydrostor aims to help local residents gain access to timely and accurate diagnoses. The company's support is part of nearly half a decade of investment and economic development in eastern Kern County as Hydrostor continues work on its flagship Willow Rock Energy Storage Center. "East Kern County has been endlessly supportive of Hydrostor and our Willow Rock project, and we're proud to be able to support the community in return with software upgrades for Adventist Health's imaging and radiology departments," said Josh Rowan, senior vice president of project execution for the Willow Rock Energy Storage Center. "The upgrades will ensure patients across East Kern get faster, more accurate diagnoses when every minute counts." The donation represents a partnership between local health care and business leaders focused on expanding access to advanced technology and strengthening health care services for the community of Tehachapi.

Sierra News Online
Oct 2nd, 2026
Dr. John Gray joins Oakhurst primary care team.

Dr. John Gray joins Oakhurst primary care team. The Navy veteran is accepting new patients at Adventist Health's Victoria Lane office. Mountain residents looking for a primary care physician have another option close to home. John Gray, DO, has joined Adventist Health's primary care team in Oakhurst and is accepting new patients. Gray provides comprehensive primary care, treating and managing a variety of conditions with an emphasis on patient education and prevention, according to Adventist Health. His arrival brings a background in military and public health service to the local practice - a career in healthcare that began more than five decades ago. Gray first entered healthcare in 1973 as a U.S. Navy hospital corpsman during the Vietnam era. He later served as a naval flight surgeon during the Persian Gulf War. His experience also includes 32 years as a commissioned officer in the Indian Health Service, retiring from that service in 2014. According to Adventist Health, the principles he developed during his military career continue to guide his approach to patients: service, selflessness and treating each person with dignity and respect. For Oakhurst and surrounding mountain communities, the announcement offers a local opportunity for residents seeking to establish care with a physician. Gray's focus on education and prevention accompanies his work treating and managing patients' health conditions. Gray sees patients at Adventist Health Primary and Specialty Care, 48677 Victoria Lane in Oakhurst. To schedule an appointment, call 559-683-2711. Information provided by Adventist Health.

Paso Robles Daily News
Oct 1st, 2026
Longtime Central Coast gastroenterologist joins Adventist Health.

Longtime Central Coast gastroenterologist joins Adventist Health. Dr. Jonathan Riegler will focus primarily on gastroenterology procedures. - Adventist Health has added longtime Central Coast gastroenterologist Dr. Jonathan Riegler to its gastroenterology team, according to a news release from the health system. Riegler will see patients at Adventist Health Gastroenterology, 959 Las Tablas Road, Suite B-3, in Templeton. Riegler joins gastroenterologist Dr. Robert Barclay and physician assistant Poonam Joshi as part of an integrated gastroenterology team. According to Adventist Health, Riegler will focus primarily on gastroenterology procedures rather than routine office visits. Depending on their individual needs, patients may first meet with Joshi or Barclay for evaluation and consultation. When clinically appropriate, patients may qualify through Adventist Health's direct access process to move directly to a screening procedure. Both Riegler and Barclay provide gastroenterology screening and diagnostic procedures, which the health system said will help expand procedural capacity and improve access for patients across the Central Coast. Riegler is a board-certified, fellowship-trained gastroenterologist with more than 35 years of experience caring for patients on the Central Coast. His areas of care include colon cancer screening, endoscopy, and the diagnosis and treatment of a wide range of gastrointestinal conditions. For gastroenterology appointments, direct access screening, or more information, call (805) 434-4315.

Oregon Conference of Seventh-day Adventists
Sep 2nd, 2026
Kara Johnsson announces transition to Adventist Health Portland.

Kara Johnsson announces transition to Adventist Health Portland. September 2, 2026 News. After 11 years of faithful ministry in the Oregon Conference, Dr. Kara Johnsson has announced that she will be transitioning from her position as Oregon Conference Vice President for Administration to a new role leading the department of Philanthropy at Adventist Health Portland at the end of September. Before serving in her current position, Dr. Johnsson also served in the Oregon Conference as an associate executive pastor at the Sunnyside Seventh-day Adventist Church in Portland, Oregon, and as lead pastor at Oasis Christian Center in Vancouver, Washington. "It has been a privilege to serve this conference over the past 11 years. The people I've had the privilege to work with have been some of the best. Both in my experience as a pastor and as an administrator - every opportunity to serve here has been a blessing," said Dr. Johnsson. "I am deeply grateful for this season of ministry and particularly for the administrative team that I have been gifted to serve alongside. They are a rare combination of integrity, kindness, wisdom, and courage, and it has been an honor and a joy to work with them. While I will miss the daily work of the conference, I am excited to continue supporting our shared Adventist mission. Over these same 11 years in Portland, I have become deeply embedded in both the Adventist church communities and the surrounding local communities they serve. I look forward to carrying these relational foundations in my new role leading the department of Philanthropy at Adventist Health Portland, looking for clear and authentic ways for us to share in our mission of healing and hope. I am eager to strengthen our hospital's presence and positive impact in these neighborhoods and communities I have come to know and love. And I want to say thank you to each of our Oregon Conference church members for their partnership, encouragement, and friendship during my time here so far. I look forward to staying connected as we each continue serving in the ways God leads!" Oregon Conference president Dr. John McVay shared that Dr. Johnsson's impact will continue to be felt for years to come. "Those of us who have worked closely with Dr. Johnsson have been so blessed by her diligent work, her hopeful outlook, her appreciation for her colleagues, and her love for God and the church. We will deeply miss her excellent leadership and thoughtful counsel. In her work as Executive Secretary/Vice President for Administration of the Oregon Conference, Dr. Kara Johnsson has brought commitment, excellent education, rich pastoral experience, and a heartfelt love for our sisterhood of churches to bear on her duties. Ably leading us through difficult chapters, she has scribed a message of hope rooted in God's love for his people. Thank you, Dr. Johnsson! From all of us."

Pacific Publishing Group Inc.
Sep 1st, 2026
Adventist Health Central California launches Epic records system.

Adventist Health Central California launches Epic records system. Adventist Health Reedley image courtesy Adventist Health published on September 1, 2026 - 4:29 PM Adventist Health's Central California Network has launched Epic across its hospitals and clinics, placing care teams throughout the region on a single electronic health record system. The transition is intended to give clinicians a more complete view of each patient's health history, including care received at different Adventist Health facilities. The health care provider said the connected records should improve coordination and patient safety while reducing the time employees spend on administrative work. Patients will also have access to the MyChart portal, where they can view medical records and appointment information and exchange messages with their care teams. The Epic records system includes AI-assisted documentation tools that Adventist Health said will reduce paperwork for clinicians and staff, allowing them to spend more time working directly with patients. "Epic represents a major step forward in how we serve Central California," said Jason Wells, president of the Adventist Health Central California Network. "By bringing our hospitals, clinics, and care teams together on one connected platform, we are making healthcare simpler and more seamless for our patients while giving our teams powerful new tools to support exceptional care."