GME Supply

Worldwide distributor of contractor equipment

Sales Support Specialist

Customer SupportPosted on Nov 13

Full-timeDallas, TX, USANo salary listedIn-person

About the Job

Requirements

Experience in sales support or customer service.
Competency with software and computers.
Strong communication and interpersonal skills.
Detail-oriented with excellent organizational abilities.
Ability to thrive in a fast-paced, dynamic environment.
Proactive problem-solving skills and ability to think creatively.

Responsibilities

Support customers through the platform by helping with safety equipment ordering and safety program management.
Process orders, communicate with customers, improve customer service, identify opportunities for customer growth, and develop strategy.
Troubleshoot and resolve customer issues using creativity and resourcefulness.
Maintain regular and effective communication with clients to ensure their needs are consistently met.
Develop expertise in the product offering to provide informed assistance to clients.
Collaborate with cross-functional teams to deliver exceptional client experiences.
Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
Undertake additional duties as necessary to uphold service commitments to stakeholders.

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
Maintain regular and effective communication with clients to ensure their needs are consistently met.
Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
Foster collaboration with cross-functional teams to deliver exceptional client experiences.
Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Strong communication and interpersonal skills.
Detail-oriented with excellent organizational abilities.
Ability to thrive in a fast-paced, dynamic environment.
Proactive problem-solving skills and ability to think creatively.
Experience in sales support or customer service.
Competency with software and computers.

About the Company

GME Supply

Worldwide distributor of contractor equipment

GME Supply distributes contractor equipment and industrial supplies worldwide, serving sectors like tower and steel maintenance, oil and gas, wind generation, roofing, and general maintenance. It offers a wide range of products including PPE, fall protection, rigging, and professional tools from leading brands, and it combines industry knowledge with professional experience to understand specialized customer needs and provide custom solutions. The company differentiates itself through deep product breadth, brand partnerships, and a focus on expert advisory service and reliable support tailored to industrial projects. Its goal is to be a trusted resource that delivers expert guidance and superior service to help customers perform safely and efficiently.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Columbia, SC
Founded: 2005

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