Full-Time

Customer Support Product Specialist

UserTesting

UserTesting

1,001-5,000 employees

Digital product development through customer insights

Data & Analytics
AI & Machine Learning

Junior, Mid, Senior

Remote

Required Skills
Communications
Requirements
  • Strong verbal and written communication
  • Passionate interest in client satisfaction
  • Previous support or virtual experience
  • Aptitude for learning and adapting to new processes and technologies
  • Strong troubleshooting and analytical skills
  • Exposure/experience in software development
  • Living in Ontario preferred
Responsibilities
  • Escalation Handling
  • Technical Expertise
  • Problem Resolution
  • Knowledge Sharing
  • Customer Communication
  • Continuous Improvement
  • Team KPIs maintenance

UserTesting stands out as a leading company in the digital product and experience industry due to its unique approach of integrating customer insights from the creation to execution phase. The company's competitive advantage lies in its world-class, on-demand sourcing engine that ensures fast, high-quality feedback from a global audience network. Furthermore, UserTesting's commitment to empathy, as emphasized by CEO Satya Nadella, fosters a culture that values customer feedback, making it an ideal workplace for those passionate about improving user experiences.

Company Stage

IPO

Total Funding

$388.3M

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

8%
INACTIVE