Guest Service Agent

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. 

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent - Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Your day-to-day:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging and prioritizing IHG Rewards Club members InterContinental Ambassadors, and returning guests in person or over the phone

Handling guest bookings, suggesting upgrades, and promoting amenities.

Taking, managing, and receiving cash and credit payments efficiently for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

Maintaining a professional appearance and embodying brand values.

Qualifications:

Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll need to be easy to talk to

Problem-solving skills which will turn issues into opportunities, so every guest leaves with great memories 

Flexibility to work a variety of shifts between 7am and 11pm – night, weekend and holiday shifts are all part of the job

Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers. 

Fluency in English – extra language skills would be great, but not essential 

Full Australian Working Rights

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• HIGA Award Level 3 - Base Rate $27.97per hour + Shift / Weekend Penalties
• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life -- including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.