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DaVita

Provides dialysis and comprehensive kidney care

Engagement Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeFlorence, AL, USANo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • Strong verbal and written communication skills, active listening, and motivational engagement techniques are required.
  • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.
  • Strong organization, time management, follow-through, and prioritization of multiple urgent referrals are required.
  • Interpersonal and communication skills to educate patients and families during stressful situations are required.
  • The ability to work autonomously while collaborating effectively with the team is required.
  • A quiet, private home workspace with reliable high-speed internet is required.
  • Candidates must reside in Alabama.
  • The schedule is full-time, Monday through Friday, with flexibility to accommodate patient availability; typical start time is 7:00–8:00 a.m., with no evenings, weekends, or on-call responsibilities.

Responsibilities

  • Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth, and coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
  • Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person.
  • Welcome new patients to the program, collect new concerns from existing patients, and escalate concerns to an RN or Nurse Practitioner as appropriate.
  • Maintain accurate documentation and communicate patient updates to the care team.
  • Build trust, encourage patient participation, and address barriers to engagement.
  • Organize outreach efforts by urgency and importance to maximize patient impact.
  • Coordinate patient care by ensuring access to eligible resources and programs and assisting with referrals and provider appointments.
  • Make outbound calls and respond to inbound calls from patients, providers, and Village resources.
  • Complete non-clinical screenings and pathways under the guidance of the Manager, escalating to an Integrated Care Nurse as needed.
  • Assist the clinical team in moving patients through the continuum of care by completing assigned tasks.
  • Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
  • Communicate directly with patients in a timely and professional manner.
  • Maintain accurate, complete, and confidential documentation.
  • Travel into the field approximately 3–4 days per week within the assigned territory for nephrology partner meetings, patient visits, and other care coordination activities.

Desired Qualifications

  • Two or more years of professional experience in customer service, patient-facing, or telephonic outreach roles is preferred.
  • Prior healthcare or clinical medical office experience is preferred.
  • Previous IKC experience is preferred.
  • CNA or MA experience is a plus.
  • Experience coordinating care, including referrals or care management, is preferred.
  • Experience working in a hospital, dialysis clinic, physician office, health system, or other healthcare setting is preferred.
  • Familiarity with medical insurance, including commercial insurance, Medicare, Medicaid, and authorization, eligibility, and payor processes, is preferred.
  • Experience in direct patient care or support is preferred.
  • Prior medical office environment experience is preferred.
  • An Associate’s or Bachelor’s degree is preferred.

About the Company

DaVita

Provides dialysis and comprehensive kidney care

DaVita provides kidney care services, primarily dialysis, for people with chronic kidney disease and end-stage renal disease, and runs integrated care programs with educational resources. Its services are delivered through dialysis centers, with treatment guided by patient-centered care and tracked using clinical metrics to monitor outcomes; it also offers Kidney Smart classes and risk quizzes to help patients manage kidney health. The company differentiates itself by focusing on value-based, holistic and equitable care across a network, coordinating services to improve results while controlling costs. Its goal is to improve patient outcomes, reduce healthcare costs, and build a robust, equitable kidney-care community.

Company size
10,001+
Company stage
IPO
Headquarters
Denver, CO
Founded
1979

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