Inactive
C

Capgemini

Global consulting, technology services, outsourcing

Senior Manager - Life Sciences Commercial Strategy & Experience Design

Strategy & Management ConsultingPosted on Oct 8
Full-time

About the Job

Requirements

  • Strong AI and generative AI literacy, with experience collaborating across strategy, technology, data, and design to deliver responsible AI solutions.
  • Deep knowledge of the Life Sciences commercial lifecycle, including launch, pricing, access, distribution, adoption, customer engagement, and channel strategy.
  • Human-centered design expertise across research, journey mapping, service blueprinting, concept development, experience strategy, and product delivery.
  • Ten or more years of experience delivering consulting engagements in Life Sciences commercial strategy, experience strategy, product strategy, service design, or human-centered design, including significant responsibility for leading client engagements and multidisciplinary teams.
  • At least eight years of hands-on Life Sciences commercial experience across areas such as end-to-end drug or therapy launch, segmentation and targeting, sales force sizing and deployment, go-to-market execution, patient services, customer engagement, and commercial operations.
  • Substantive experience in market access, payer strategy, drug pricing, pharmacy and distribution strategy, with an understanding of how these areas influence patient access, provider adoption, and commercial performance.
  • At least eight years of experience leading design-led processes and working alongside digital product and delivery teams, including design research, journey mapping, service blueprinting, concept development, roadmap creation, user stories, agile delivery, and the translation of experience strategy into build priorities.
  • Experience establishing AI-enabled workflows and driving AI adoption across teams or clients; strong executive communication, client relationship, engagement management, and business development capabilities; a bachelor’s degree or equivalent experience; legal authorization to work in the United States without current or future employer sponsorship; and the ability to travel approximately 30% based on client and engagement needs.

Responsibilities

  • Lead end-to-end Life Sciences commercial strategy engagements spanning asset and launch planning, segmentation and targeting, go-to-market strategy, sales force and channel strategy, market access, pricing, patient services, pharmacy and distribution, and loss-of-exclusivity planning.
  • Conduct and oversee human-centered qualitative and quantitative research to identify unmet patient, provider, and customer needs, translating clinical and commercial insights into differentiated journeys, experiences, products, and services.
  • Apply design research, journey mapping, service blueprinting, concept development, and experience strategy to create solutions that connect human needs with commercial objectives and measurable health and business outcomes.
  • Partner with senior client stakeholders and multidisciplinary teams across strategy, design, product, engineering, data, and technology to take work from strategic direction and concept development through roadmaps, agile delivery, launch, adoption, and iteration.
  • Lead engagement delivery and contribute to practice growth by managing scope, timelines, risks, dependencies, margin, and financial performance, while supporting proposals, solution shaping, thought leadership, account development, and team coaching.

Desired Qualifications

  • Experience presenting strategic recommendations to C-suite executives and working directly with senior Life Sciences commercial leaders.
  • Experience leading engagements spanning Life Sciences commercial strategy, experience design, product, data, and technology disciplines.
  • Experience using data, analytics, generative AI, or other AI-enabled tools in consulting delivery, including developing an AI-enabled prototype or product.
  • Experience translating experience strategy into product roadmaps and delivery plans alongside engineering and technology teams.
  • Demonstrated contributions to proposals, solution shaping, account development, thought leadership, practice growth, and the development of consulting teams.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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