Position Title

Branch Banking Client Consultant I - PT

Location

Farmingdale, NY 11735

Job Summary

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates.

This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Job Responsibilities:

JOB RESPONSIBILITIES

Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative

Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.

Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required.

Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Minimum experience required: 1–2 years of customer service, cash handling, or retail

Preferred Qualifications:

Experience in Financial Services Industry.

Job Competencies:

Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.

Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.

Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it.

Priority Management - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities.

Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$17.00 - $22.55

About the company

Flagstar Bank is a regional bank that offers a broad range of financial products and services through its 418 branches in 10 states, complemented by digital channels. It operates with a customer-first mindset, emphasizing local market expertise, personalized solutions, and community focus. Its products work through a combination of branch-based relationship banking and technology-enabled services to meet customers’ financial needs. What sets Flagstar apart is its emphasis on local knowledge, community involvement, and diverse, inclusive workplace culture, rather than solely relying on scale or standard products. The company’s goal is to deliver a new energy in banking that opens doors for customers’ financial and personal success while strengthening the communities it serves.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Troy, Michigan

Founded

1987

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Simplify's Take

What believers are saying

Second-quarter 2026 net income hit $34 million, third straight profitable quarter.
CET1 reached 13.16% and liquidity climbed to $27.5 billion by July 2026.
The board approved a $250 million buyback on July 24, 2026.

What critics are saying

The Supreme Court docketed Flagstar Bank, N.A. v. Kivett on June 3, 2026.
Angus settlement hearings run October 1, 2026 over breach claims and delayed notice.
A CRE bust and mortgage-servicing losses wipe out capital and force rescue financing.

What makes Flagstar Bank unique

Flagstar pairs a national mortgage platform with 340 branches across nine states.
Its $61.2 billion loan book still spans commercial real estate, C&I, and consumer banking.
Joseph Otting’s 2026 restructuring centralized banking, finance, and operations under one team.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays

Company News

Yahoo Finance

Oct 24th, 2026

Flagstar shares fall 9.3% to $10.38 as Q3 profit shrinks to $3M

Flagstar Bank's shares fell 9.3% to $10.38 after the lender reported third-quarter 2026 results. Net income was $3 million, or $0.01 per share, against a loss of $45 million a year earlier. Revenue fell 5.6% to $454 million from $481 million. Net interest margin rose to 2.17% from 1.91%. The bank is shifting toward commercial and industrial lending and running down riskier multifamily commercial real estate loans. Net charge-offs fell from the previous quarter. Concerns remain. Full-year 2026 earnings guidance is $0.10 to $0.15 per share, and the target for peer-like returns has moved to 2028, a year later than planned. Provisions and criticized loans rose, and about $19 billion of commercial real estate loans face resets.

Los Angeles Business Journal

Oct 5th, 2026

BANKING & FINANCE: Mattoon. Shannon, Colin, Cook.

BANKING & FINANCE: Mattoon. Shannon, Colin, Cook. October 5, 2026 Rolland Mattoon has joined Five Star Bank as Senior Vice President/ Regional Managing Director. He has more than 25 years of experience working in the banking industry. Mr. Mattoon most recently served as Senior Vice President / Group Director at Flagstar Private Bank where he led a top-performing team and built significant loan and deposit portfolios. At Five Star Bank, Mr. Mattoon drives regional growth, strengthens client relationships, and delivers comprehensive banking solutions. He holds a bachelor's degree in organizational leadership from the University of Arizona Global. Mr. Mattoon is actively involved in the community and enjoys volunteering at Second Harvest Food Bank. Ryan Shannon has joined Five Star Bank as Senior Vice President/ Regional Managing Director. He has more than 20 years of experience working in the banking industry. Mr. Shannon most recently served as Senior Vice President/Group Director at Flagstar Private Bank where he led a high performing regional team and managed an extensive loan and deposit portfolio. At Five Star Bank, he drives regional growth and delivers tailored financial solutions to businesses in the Greater Los Angeles Area. Mr. Shannon is actively involved in the community through his volunteer work with the Make-A-Wish Foundation and as a long-standing youth sports coach with the YMCA. He has also completed advanced training in commercial credit, accounting, and leadership development. Kristi Colin has joined Five Star Bank as Vice President/ Director. She has more than 20 years of experience working in the banking industry. Ms. Colin most recently served as Vice President/ Associate Group Director at Flagstar Private Bank where she managed an extensive middle-market portfolio and delivered credit, deposit, and treasury solutions to business clients across the Greater Los Angeles Metro Area. At Five Star Bank, Ms. Colin builds long-term client relationships and delivers tailored financial solutions that support business growth in the Greater Los Angeles Area. Scott Cook has joined Five Star Bank as Vice President/ Director. He has more than 15 years of experience working in the banking industry. Mr. Cook most recently served as Vice President/Associate Group Director at Flagstar Private Bank, where he managed an extensive portfolio and delivered credit, deposit, and treasury solutions to middle-market businesses across the Greater Los Angeles Metro Area. At Five Star Bank, Mr. Cook builds strong client relationships and provides tailored financial solutions that support long-term business growth. He is actively involved in the community and volunteers with organizations including the Make-A-Wish Foundation and Big Brothers Big Sisters, supporting fundraising and youth mentorship initiatives in the Conejo Valley. For additional information: www.fivestarbank.com.

Family Wealth Report

Aug 28th, 2026

BNY Wealth makes senior hires.

BNY Wealth makes senior hires. Editorial staff August 28, 2026 New York headquartered BNY Wealth has bolstered its presence in Northern California by bringing together a highly experienced team with deep private banking expertise and long-standing connectivity across the region. BNY Wealth has made new additions to its team in San Francisco. Ken Kearns, has joined as senior director, and Casey Candelario and Jesus Castrence are named vice presidents, private banking. The team, who started this month, report to Christopher Brown, BNY Wealth's Northern California market president. Their appointments underscore BNY Wealth's commitment to Northern California as a strategic growth market and enhance the firm's ability to deliver the full breadth of its wealth management capabilities, spanning private banking, investment management, wealth planning and fiduciary services, to the region's growing ultra-high net worth population. Kearns, Castrence and Candelari, who have joined from Flagstar Bank, previously worked together at First Republic, where they built a strong, shared track record serving high net worth and ultra-high net worth individuals, families and business. Kearns is a banking professional providing private banking, wealth management, lending, and financial advisory services to emerging and high net worth individuals, families, and business owners. Prior to BNY Wealth, he was a managing group director and executive vice president for Flagstar Private Bank, where he was a "top producer" at a private client group, helping to build out the private bank. He also spent 12 years at First Republic Bank, most recently as a deputy regional managing director. At First Republic Bank, he was responsible for growing out and managing the East Bay region while maintaining his status as a producer throughout his tenure at the bank. Castrence, who is a private banker with BNY Wealth, has more than 25 years of experience in private banking and wealth management. He advises high net worth and UHNW individuals and families, family offices, business owners, corporations, and private equity professionals on customized banking, liquidity, credit, cash management, and treasury solutions. Prior to joining BNY Wealth, he served as associate director and vice president at Flagstar Private Bank and servded in a senior role with First Republic Private Wealth Management. A private banker with BNY Wealth, Candelario has over 11 years of financial services experience. He works with high net worth individuals to address their financial needs with a focus on residential lending. Before joining BNY Wealth, Candelario was a relationship manager and senior client services associate at Flagstar Private Bank. Prior to Flagstar, he was also a senior client services associate with an emphasis on residential lending with First Republic Bank.

wallstreet:online AG

Jul 27th, 2026

Zeta Global closes $1B credit facility to refinance debt and fund M&A

Zeta Global has closed a $1 billion credit facility to refinance its existing $550 million facility and reduce credit spreads. The new debt comprises a $250 million Term Loan A and a $750 million Revolving Credit Facility, which remains undrawn. The AI infrastructure company plans to use the facility for mergers and acquisitions, share repurchases, and general corporate purposes. Chief executive David Steinberg said the refinancing reduces cost of capital and strengthens liquidity whilst providing flexibility for pursuing acquisitions and executing share buybacks. BofA Securities served as Lead Arranger and Bookrunner, with Citi, JPMorgan, RBC Capital Markets, and Truist Securities as Joint Lead Arrangers. Zeta Global helps enterprises transform proprietary data into enterprise intelligence using AI.

MarketBeat

Jul 27th, 2026

TD Cowen issues pessimistic forecast for Flagstar Bank, National Association (NYSE:FLG) stock price.

TD Cowen issues pessimistic forecast for Flagstar Bank, National Association (NYSE:FLG) stock price. July 27, 2026 Key points. * TD Cowen lowered Flagstar's price target from $18 to $17 while maintaining a "Buy" rating, implying 22.88% upside from the stock's $13.84 price. Analysts overall assign the stock a "Moderate Buy" consensus rating with a $16.79 average target. * Flagstar's latest quarterly results fell short of expectations, with earnings of $0.05 per share versus $0.06 expected and revenue of $512 million versus $540.87 million forecast. * The company authorized a $250 million share-repurchase program, allowing it to buy back up to 4.1% of outstanding shares; institutional investors currently own 67.88% of FLG. * MarketBeat previews the top five stocks to own by August 1st. Flagstar Bank, National Association (NYSE:FLG - Get Free Report) had its target price cut by research analysts at TD Cowen from $18.00 to $17.00 in a research note issued to investors on Monday,Benzinga reports. The brokerage currently has a "buy" rating on the stock. TD Cowen's target price would indicate a potential upside of 22.88% from the stock's current price. Several other research firms have also recently weighed in on FLG. UBS Group assumed coverage on shares of Flagstar Bank, National Association in a research report on Tuesday, July 7th. They set a "buy" rating and a $18.00 price objective for the company. DA Davidson reaffirmed a "buy" rating and set a $17.00 price target on shares of Flagstar Bank, National Association in a research report on Monday. Piper Sandler increased their price target on Flagstar Bank, National Association from $16.50 to $17.50 and gave the stock an "overweight" rating in a report on Friday, June 26th. JPMorgan Chase & Co. boosted their price objective on Flagstar Bank, National Association from $15.50 to $17.00 and gave the company a "neutral" rating in a research note on Wednesday, July 1st. Finally, Cantor Fitzgerald upped their target price on Flagstar Bank, National Association from $16.00 to $17.00 and gave the company an "overweight" rating in a research report on Wednesday, July 15th. Nine equities research analysts have rated the stock with a Buy rating, three have assigned a Hold rating and one has issued a Sell rating to the company. Based on data from MarketBeat.com, the stock presently has a consensus rating of "Moderate Buy" and a consensus price target of $16.79. Flagstar Bank, National Association trading down 0.1%. Shares of FLG traded down $0.01 during mid-day trading on Monday, reaching $13.84. 2,330,423 shares of the company were exchanged, compared to its average volume of 5,021,703. The business has a 50 day simple moving average of $14.51 and a two-hundred day simple moving average of $13.81. The company has a debt-to-equity ratio of 1.43, a quick ratio of 0.97 and a current ratio of 0.97. The stock has a market capitalization of $5.77 billion, a PE ratio of 460.83 and a beta of 1.01. Flagstar Bank, National Association has a 52 week low of $10.57 and a 52 week high of $15.44. Flagstar Bank, National Association (NYSE:FLG - Get Free Report) last announced its earnings results on Friday, July 24th. The company reported $0.05 EPS for the quarter, missing the consensus estimate of $0.06 by ($0.01). The company had revenue of $512.00 million during the quarter, compared to the consensus estimate of $540.87 million. Flagstar Bank, National Association had a net margin of 1.08% and a return on equity of 0.98%. The business's revenue was up 4.0% on a year-over-year basis. During the same quarter in the previous year, the company earned ($0.14) earnings per share. On average, analysts predict that Flagstar Bank, National Association will post 0.43 earnings per share for the current fiscal year. Flagstar Bank, National Association declared that its board has authorized a share repurchase program on Friday, July 24th that permits the company to buyback $250.00 million in outstanding shares. This buyback authorization permits the company to repurchase up to 4.1% of its shares through open market purchases. Shares buyback programs are generally an indication that the company's board believes its shares are undervalued. Institutional investors weigh in on Flagstar Bank, National Association. A number of hedge funds have recently added to or reduced their stakes in FLG. DV Equities LLC bought a new stake in shares of Flagstar Bank, National Association during the fourth quarter valued at approximately $25,000. Fideuram Intesa Sanpaolo Private Banking S.P.A. acquired a new stake in Flagstar Bank, National Association in the 4th quarter valued at $34,000. Litman Gregory Wealth Management LLC bought a new stake in Flagstar Bank, National Association during the 4th quarter valued at $34,000. Advisory Services Network LLC acquired a new position in Flagstar Bank, National Association during the third quarter worth $35,000. Finally, Clayton Financial Group LLC bought a new position in shares of Flagstar Bank, National Association in the fourth quarter valued at $42,000. Institutional investors and hedge funds own 67.88% of the company's stock. About Flagstar Bank, National Association. Flagstar Financial Corporation NYSE: FLG is a bank holding company whose principal subsidiary, Flagstar Bank, provides a range of financial services across the United States. Headquartered in Troy, Michigan, Flagstar combines commercial banking, mortgage lending and servicing, and deposit products to serve individuals, businesses and public entities. As a publicly traded company, Flagstar leverages its banking charter and national mortgage platform to deliver tailored financial solutions through both digital and branch channels. The company's mortgage business is one of the largest residential originators and servicers in the nation, offering retail, wholesale and correspondent lending channels. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider Flagstar Bank, National Association, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Flagstar Bank, National Association wasn't on the list. While Flagstar Bank, National Association currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys. Learn the basics of options trading and how to use them to boost returns and manage risk with this free report from MarketBeat. Click the link below to get your free copy.

Flagstar Bank

Branch Banking Client Consultant 1

About the job