Customer Service Representative

Job Summary

The Customer Service Representative provides phone-based support to customers and delivery teams. This position handles inbound and outbound calls, assists with customer questions and concerns, provides order and delivery updates, and works to resolve issues while delivering a positive customer experience.

Essential Job Functions

• Answer inbound calls from customers and delivery teams in a professional and timely manner.
• Make outbound calls to delivery teams and customers regarding orders, deliveries, service issues, and follow-up.
• Assist delivery teams to resolve challenges with deliveries 
• Assist customers with questions, concerns, complaints, and delivery-related issues.
• Research and resolve customer issues or escalate when additional assistance is needed.
• Provide accurate order and delivery status updates to customers.
• Monitor delivery progress and communicate delays or issues to customers and delivery teams.
• Follow up with customers to obtain feedback regarding their delivery experience.
• Respond to customer and internal emails in a timely and professional manner.
• Contact vendors regarding damaged products, replacements, or other customer order concerns.
• Accurately document customer interactions, order updates, and resolutions.
• Update customer orders and information within company systems.
• Complete required daily reports and administrative documentation.
• Maintain a professional and customer-focused approach during all interactions.
• Perform other customer service and administrative duties as assigned.

Qualifications & Skills

• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and active listening skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Ability to professionally handle customer complaints and escalations.
• Ability to multitask and navigate multiple computer systems while assisting customers.
• Strong attention to detail and organizational skills.
• Dependable, accountable, and able to work effectively with limited supervision.

Pay: $17.26/hr

BEWARE OF FRAUD! 

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers