Mondelez International

Makes cookies, chocolate, gum and candy worldwide

Coordinateur service client

Inventory ManagementConfirmed live in the last 24 hours

Full-timeClamart, FranceNo salary listedIn-person

About the Job

Requirements

A Bac+5-level qualification from an engineering or business school.
Knowledge of Customer Service and Logistics (CS&L) and the mass retail sector.
Comfort using computer tools.
Rigor and autonomy.
Strong interpersonal skills and excellent written and verbal communication abilities.
Strong problem-solving and analytical skills, including the ability to understand and interpret data.
Ability to collaborate daily with colleagues across multiple functions.
Fluency in French.
Ability to express oneself in English.

Responsibilities

Enter, record, and validate customer orders accurately and on time using all available methods and for all order types.
Manage the customer supply flow for a group of warehouses from order intake through correct invoicing.
Receive, check, optimize, and manage customer orders through SAP.
For customers using shared supply management flows, analyze stock levels and prepare order proposals through OCS.
Manage and integrate product innovations and promotional events into the order flow.
Manage product unavailability and logistics disputes with customers.
Build day-to-day customer relationships to meet customer needs and satisfaction goals.
Proactively communicate business information, including innovations, promotions, and market events.
Prepare for and participate in customer meetings.
Monitor and communicate performance indicators with external and internal customers and the team.
Analyze penalties and participate in negotiations.
Ensure the daily application of the company's general terms and conditions of sale.
Implement cost optimization measures and continuously improve order processes, including sales terms, promotion management, and transport optimization.
Obtain firm commitments and/or orders from customers.
Challenge customer processes, including order lead times and supply phasing.
Launch innovations at customer warehouses in line with the commercial plan.
Coordinate customer assortment activities and communicate key information to internal supply and commercial teams.
Participate in and recommend continuous-improvement initiatives within Customer Service.
Participate in and contribute to company and department projects.

Desired Qualifications

An internship or initial experience in sales forecasting, factory supply, or logistics.

Job Description

Êtes-vous prêt à faire bouger les lignes chez Mondelēz International ?

Rejoignez l'aventure, celle d'inventer l'avenir du snacking. Rendez-le possible !

Vous saisissez, enregistrez et validez les commandes clients, de manière précise et en temps voulu en utilisant toutes les méthodes disponibles, et ce, pour tous les types de commandes.

Vos missions

Au sein du département Logistique (CS&L), le poste est rattaché à un manager d’enseigneSupply. La mission principale est de gérer le flux d’approvisionnement de nos clients (Grande et Moyenne Distribution GMS) pour un ensemble d’entrepôts, depuis la prise de commande jusqu’à la bonne facturation.

Le rôle comporte les missions suivantes :

Gestion quotidienne du flux de commande :

Réceptionner, contrôler, optimiser et gérer les commandes clients via notre système SAP

Pour les clients en flux GPA (Gestion Partagé des Approvisionnements), analyser les niveaux de stocks et élaborer les propositions de commandes via notre système OCS

Gérer et intégrerles innovations produits, les événements promotionnels dans le flux de commandes

Gérer auprès de ses clients les indisponibilités produits et les litiges logistiques

Gestion de la relation client :

Construire au quotidien une relation approfondie, permettant la satisfaction des besoins clients

Assurer la communication des informations business de manière proactive (innovations, promotions, événements marchés, …)

Préparation et participation aux rendez-vous clients

Suivi des indicateurssupplyet financiers et contrôle des coûts :

Suivre et animer les indicateurs de performances et les partager avec les clients (externes / internes) et l’équipe

Analyser les pénalités et participer à la négociation

Assurer au quotidien l’application de nos Conditions Générales de vente

Mettre en placeles élémentsd’optimisation de coûts, en visant l’amélioration continue des process de commande (CGV, gestion des promotions, optimisation du transport…)

Gestion des activités promotions et assortiments :

Obtenir des engagements et/ou commande fermes de la part des clients

Challenger les processus des clients (délai commande, phasage approvisionnements, …)

Assurer le lancement des innovations au niveau des entrepôts clients en accord avec le plan commercial

Coordonner l’activité d’assortiment du clientet communiquerles faits marquants aux clients internes (supply/ commerce)

Optimisation des process :

Participer / recommander à la mise en place des améliorations continues au sein du Service client

Participer / contribuer aux projetsd’entreprise etdu département

Compétencesrequises/ expérience :

Niveau Bac5,école d’ingénieur ou de commerce

Connaissance métiers CS&L requis et connaissance de la grande distribution

Aisance dans l’utilisation des outils informatiques

Rigueur

Aisance relationnelle, excellente aptitude à communiquer aussi bien à l’écrit qu’à l’oral

Excellentes capacités de résolution de problèmes, compétences analytiques, et capacité à comprendre et à interpréter les données

Solides compétences en communication verbale et écrite

Esprit d’équipe et collaboration quotidienne avec nombre d’autres fonctions

Autonomie

Maîtrise de la langue française

Stage ou première expérience en prévision des ventes, approvisionnement usine, logopssouhaités

Aptitudes à vous exprimer en anglais

Relocation Support Available?

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

RegularOrder Management (OTB)Customer Service & Logistics

About the Company

Mondelez International

Makes cookies, chocolate, gum and candy worldwide

Mondelez International makes snack foods sold in grocery stores, convenience shops and online from North America and Europe to Latin America, Asia and Africa. Its brands include Oreo and Chips Ahoy cookies, Cadbury, Milka and Toblerone chocolate, Trident gum and Halls cough drops. The company runs factories around the world, buys large amounts of cocoa and wheat, and ships finished snacks to retailers and distributors. It earns money by selling these branded snacks at wholesale, and it grows by adding local brands and buying regional bakeries and snack makers. Mondelez took its current name in 2012, when Kraft Foods split off its North American grocery business, and is based in Chicago.

Company size: 10,001+
Company stage: IPO
Headquarters: Chicago, IL
Founded: 1903

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