American Campus Communities

Student housing REIT owner and manager

Director of Property Management - The Village at Overton Park & 25Twenty

Real Estate Property ManagementConfirmed live in the last 24 hours

Full-timeLubbock, TX, USANo salary listed

About the Job

Requirements

Five years of leadership experience in student or multifamily housing, or a similar industry.
A bachelor's degree in business or a relevant field is preferred.
Skills in leasing and marketing, customer service, facilities management, budgeting, supervision, business administration, public relations, residence life, and business and student development.
Strong communication and collaboration skills.
Demonstrated leadership skills.
The ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Direct leasing, marketing, and facilities operations across multiple properties to continuously improve the resident experience and ensure operations meet ACC standards.
Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance and create an engaging workplace.
Conduct performance evaluations and discussions with direct reports and team members.
Collaborate with the supervisor and Human Resources on compensation adjustments for direct reports.
Ensure the portfolio has effective leasing, marketing, and facilities strategies, supported by timely and measurable action plans.
Set goals with property leaders, conduct performance evaluations, create development plans, collaborate with the Regional Director on succession planning, and cross-train teams for operational flexibility.
Oversee the Senior Service Manager to ensure maintenance and curb appeal standards, efficient work order completion, and preventive maintenance; advocate for capital improvements to maximize asset value.
Oversee Resident Experience Managers, when applicable, to ensure resident communications, building administration, and logistics are effective; serve as an additional lease executor when applicable; and oversee collections and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Oversee portfolio performance against budget, maximize revenue, minimize controllable expenses and vendor costs, and use vendor partnerships.
Lead communication across the portfolio to align with operational goals and implement policies that promote a safe work environment.
Keep university partners informed and supported as the go-to-market liaison, attend events as needed, and handle escalated concerns.
Partner with Human Resources, Facilities, and Retail support teams to address concerns and remove roadblocks for teams.
Maintain key-control oversight, including key-box access.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Manage team workflow and project prioritization, and ensure timely execution and completion.
Represent American Campus and act as a liaison in interactions.
Comply with the Photo, Video and Voice Recording Policy; certain work activities may be recorded for quality control or training.

The Director of Property Management at ACC plays a pivotal role in enhancing the resident experience across multiple properties while reporting to the Regional Director. This position serves as a critical step in the transition from managing a single property to overseeing regional operations. In this role, you’ll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Director will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

Job Responsibilities:

Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for multiple properties, ensuring they are at ACC standard.
Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Ensure portfolio has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans.
Set goals with property leaders, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
Oversee Resident Experience Managers (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions.
Attend resident events as needed and resolve all escalated resident concerns.
Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
Lead communication throughout portfolio to align with operational goals; implement policies to increase safe work environment for all employees.
Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns.
Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.

Supervisory Responsibilities:

Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

This role oversees The Village at Overton Park & 25Twenty

Ideal Candidate
The ideal candidate for the Director of Property Management role is an experienced leader with a background in property or apartment management who can support multi-property performance across leasing, marketing, and facilities management. This role includes direct oversight of assigned properties while leading teams, supporting operational consistency and enhancing property performance and resident experience.

Candidates should demonstrate strong communication and collaboration skills, along with experience in leadership and operations. While candidates may bring varying levels of experience across all functional areas, they should be prepared to lead assigned teams and drive performance across their assigned properties.

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

5 years’ of leadership experience in student or multi-family housing, or similar industry
Bachelor’s degree in business or relevant field preferred
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills

About the Company

American Campus Communities

Student housing REIT owner and manager

American Campus Communities is a real estate investment trust (REIT) focused on student housing in the United States. It develops, owns, and manages purpose-built communities near colleges and universities to house student residents. Its product is rental housing for students, offering properties with amenities and community spaces designed to cater to college life. The company acquires or builds properties, then leases units to students, generating income from rent and fees. The business differs from general landlords by concentrating on the student segment, operating purpose-built housing, and providing on-site management and services that support a student-friendly living environment. The goal is to provide reliable, well-managed housing options for students while delivering steady rental income and value for investors.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 1993

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