Sales Engineer 3

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to utilize strong interpersonal skills to guide, direct, and influence others to achieve results.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication skills with the ability to accurately articulate complex technical information in both written and verbal form to internal and external audiences.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Ability to translate ambiguous customer needs into specific executable deliverables.
  • Ability to extract hidden/unrealized customer requirements and synthesize solutions within GCI capabilities.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • In-depth knowledge of transport mediums (fiber/satellite/microwave/copper) with demonstrated ability to design and implement complex IP networks.
  • In-depth knowledge of voice and data communications equipment such as routers, switches, hubs, modems, gateways, network accelerators, firewalls, proxies, and associated interfaces.
  • Knowledge and understanding of typical pre/post sales activities and customer business with the ability to effectively analyze customer needs.
  • Knowledge and understanding of GCI products and services, including core functionality and standard configurations.
  • Exemplary organizational, planning, and time management skills with the ability to successfully manage conflicting priorities from multiple requestors.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in areas of responsibility. Performs complex tasks and job duties, receiving minimal instruction on routine work and general instruction on new assignments. Works under minimal supervision with latitude for independent judgment. Supports higher level staff in implementing highly complex projects. Provides training and guidance to lower-level staff.

• Delegate administrative tasks to Sales Support Admins when appropriate and confirm they are completed timely and accurately.
• Lead technical presentations, refine designs based on customer feedback, and provide advanced estimates.
• Participate in gate reviews to validate feasibility, confirm alignment, assess risk, and oversee compliance. 
• Function as project engineer for large projects.

Additional Competencies:

• Comprehensive understanding of pre/post sales activities and customer business with a demonstrated ability to effectively analyze customer needs.
• Ability to make independent engineering decisions and choose an appropriate course of action. 

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Engineering, Business, Computer Science, Telecommunications, or relevant technical discipline. *
• Minimum of six (6) years of relevant experience in sales, design & implementation within the technology or Engineering field. *

Preferred: 

• Current Professional-level certification in Cisco and/or Juniper (e.g., CCNP, CCDP, CCIE, JNCIP, CISSP). 
• Experience with IP Telephony, videoconferencing, and route/switch technologies. 
• Knowledge of cloud computing and hosted applications as a service (IaaS, PaaS, SaaS). 
• Familiarity with higher-layer technologies, back-office functionality, and business applications. 
• Proficiency in network documentation and Visio. 
• Knowledge of or experience with enterprise, healthcare, or education vertical markets.
• Telecommunications experience. 
• Other relevant telecom industry or job specific certifications.  

DRIVING REQUIREMENTS: 

Remote Status: Eligible with Restrictions

• This position requires access to reliable transportation for in-person work at designated GCI facilities, offices, company and client worksites, or other locations as needed.

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

Remote Status: Eligible with Restrictions:

• Role requires living within regular commuting distance of Anchorage, AK. Work may occur in‑office, remotely, or at client sites depending on business needs.