Siloam Hospitals Group

Private hospital network and healthcare provider

Front Office Staff

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeWest Jakarta, Kebonjeruk, West Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum S1 degree in any major.
At least one year of work experience in customer service or registration.
Active English proficiency, spoken and written.
Strong customer-service orientation.
Professional appearance.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Willingness to work shifts and be assigned to Jakarta.

Responsibilities

Process patient registrations quickly, courteously, and accurately.
Handle payments according to procedures and ensure transaction accuracy.
Provide clear and complete information about clinic services to patients, families, and visitors.
Maintain patient data confidentiality and ensure administrative work follows standards.
Provide excellent service to ensure the satisfaction of patients, families, and visitors.
Ensure all front-office services comply with clinic operating standards.

Job Description

Melayani proses registrasi pasien dengan cepat, ramah, dan akurat.
Menangani proses pembayaran sesuai dengan prosedur dan memastikan keakuratan transaksi.
Memberikan informasi yang jelas dan lengkap kepada pasien, keluarga, dan pengunjung terkait layanan klinik.
Menjaga kerahasiaan data pasien dan memastikan administrasi dilakukan sesuai standar.
Menyediakan pelayanan prima untuk memastikan kepuasan pasien, keluarga, dan pengunjung.
Memastikan semua layanan front office sesuai dengan standar operasional klinik.

Qualifications

Minimal S1 semua jurusan
Pengalaman kerja min. 1 tahun bagian Customer Service / Registrasi
Menguasai Bahasa Inggris secara aktif (lisan dan tulisan)
Memiliki orientasi pelayanan pelanggan yang tinggi
Berpenampilan rapi, menarik, dan profesional
Menguasai Microsoft Office (Word, Excel, PowerPoint) dengan baik
Bersedia bekerja dengan sistem shift dan ditempatkan di Jakarta.

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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