Technical Writer

Job Description

We are looking for Technical Writer in Columbia, SC for 12+ months contract position. 

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Job details mentioned below

Title: Technical Writer

Location: Columbia, SC

Duration: 12+ months

Client: Direct Client

Essential Responsibilities

• Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content.

• Independently perform research and conduct interviews with key SMEs.

• Take ownership of documentation projects from initialization to completion.

• Proactively revise documents as new facts and issues arise.

• Work with compliance officers to expeditiously respond to mandatory security and system documentation. Work alongside Business Analysts/SMEs and technical staff to understand the goals/objectives of the project in order to assist in creating deliverables and supporting project documentation.

• Provide recommendations on deliverables to be produced as a result of analysis/design discussions.

• Work with technical staff to produce documentation deliverables that are easy to for readers to comprehend.

• Organize and write supporting continuing documentation as needed.

• Select photographs, drawings, diagrams, and charts that augment users’ understanding.

• Aid in organizing and maintaining the project’s SharePoint and Confluence document repositories.

Qualifications

Required Knowledge/Skills:

• Excellent writing and editing skills. 

• 5+ years of related experience in IT including experience in a position requiring development of structured written materials and visual aids.

• Minimum 3-6 years of technical writing experience.

• Ability to communicate effectively, verbally and in writing; to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and use facilitation skills with both technical and non-technical personnel.

• Ability to own documentation projects from research and interviewing SMEs to writing and compiling content.

• Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel.Ability to craft process documentation in both narrative and visual flows for a variety of audience types.

• Demonstrable ability to effectively edit existing materials while retaining document integrity and revision control.

• Demonstrable ability to incorporate Visio flows into written documentation.

• Demonstrable ability to utilize advanced features in Miscrosoft Word.

• Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.

• Ability to collaborate and coordinate with multiple teams and vendors.

• Ability to work both independently and as a member of a team.

• Ability to multitask and prioritize tasks effectively in order to meet deadlines.

• Have proficiency/understanding of the MS SharePoint application.

• Have proficiency/understanding of the Atlassian Confluence application (or other knowledge base).

• Must be intermediate to advanced in Microsoft Office (Word, Excel, PowerPoint, Visio) and working with templates and style guidelines for branding consistency.

• Keen attention to detail while maintaining the ability to see the big picture.

• Ability to absorb and retain complex processes such as computer system components.

• Demonstrable understanding of the rules of English grammar and usage.

• Ability to accept changes and constructive criticism in a fast turn-around environment.

• Prior experience with infrastructure documentation and writing explanations of how systems and databases interact.

Preferred Requirements/Skills:

• BA in English, journalism, technical writing or similar discipline

• BS degree in computer science or similar discipline

• Prior experience in writing Advanced Planning Documents and/or Request For Proposals

• Prior experience with writing Federal compliance documentation

• Knowledge of multiple SDLC concepts and the interdependencies of documentation

• Understanding of LEAN / Agile development style

• Prior experience in configuration management documentation

• Prior experience with answering audit controls in writing

• Previous experience in a government environment 

• Previous experience working with RSA Archer.

Additional Information