Associate Process Manager

Job Details:

Role: Senior Analyst – Confirmations | Full-time (FT) | Financial Markets| <Job ID>

Location: Mumbai /Pune – Maharashtra – India 

Shift Timings: APAC (6 AM to 3 PM IST) / EMEA (1 PM to 10 PM IST) / NAM (6:30 PM to 3:30 PM IST)

Minimum Academic Qualifications:  Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM)

Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years

Process/Activities with Experience: 

• Should have understanding of Confirmations activities like: Indexing, Affirmations, Drafting, Incoming Review, Matching and Chasing 
• Should be aware of CFTC, EMIR guidelines
• Should be aware of the upstream and downstream activities and its implications
• Should be aware of electronic confirmation platforms like Markitwire, DTCC
• Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities 
• Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks
• Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day
• Should have hands on experience on Excel (Basic as well as Advance)
• Willingness to continuously learn, upgrade skills and stay relevant to business demands
• Should be able to work with teams across time-zones and cultures
• Should be organized, detail oriented, flexible, self-starter & highly motivated
• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
• Should be good with numbers and ability to derive information from data
• Should be excellent multi-tasking, creative problem solving and a good team player

Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc.

Tools/industry utilities:  Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc.

Reporting/Client Management: 

We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting

Other Requirements: 

Knowledge of/prior experience with offshoring processes and methodologies highly preferred

Seeking a challenging new position in a dynamic high growth company and industry

Should be good with logical and quantitative abilities

Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team

Role and Responsibility:

As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPI’s and SLA’s which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale.  Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties.  

• Independently handle clients – establish self as a valued partner
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Grooming A’s and SA’s to manage process and risk effectively
• Set goals and targets for team and give effective feedbacks on performance
• Build domain expertise and lead from the front
• Training, delivery management, mentoring
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member
• Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance

Who we are:

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

About eClerx Financial Markets

For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience, complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.