Operations Manager
No salary listed
Expert
Bachelor's, MBA
Charlotte, NC, USA
In Person
Business & StrategyBusiness Operations
About the job
Requirements
- A minimum four-year degree from an accredited college or university in computer sciences, business administration, public administration, mathematics, or a related field is required.
- At least five years of experience is required, preferably in Management and Operations Consulting.
- Knowledge of government contract management and experience in organizational effectiveness and operations management implementing best practices, with a solid understanding of professional services best practices and standards.
- Ability to ensure engagement team policies, procedures, and practices comply with applicable state and federal laws, rules, and regulations and business best practices.
- Ability to oversee the adequacy and soundness of management and operations infrastructure and administration and ensure necessary controls and management structures are implemented and followed.
- Competence with multiple technology and analysis tools, including Microsoft Office applications such as Excel, PowerPoint, Word, Outlook, and Access; advanced ability with Excel, Access, Outlook, PowerPoint, and Word; proficiency with Adobe Acrobat, data analytic tools, and Visio; and ability to learn other tools quickly.
- Ability to read, analyze, and interpret insurance industry journals, financial reports, and legal documents.
- Ability to present information to top management, public groups, and boards of directors, and to present information persuasively to clients and prospects.
- Ability to analyze reporting to identify opportunities to improve performance.
- Ability to work independently and demonstrate leadership and vision in managing staff groups and major projects or initiatives.
- Ability to guide individuals toward goals using negotiation, teamwork, collaboration, motivation, and staff development skills.
- Ability to lead and motivate a large group of individuals to achieve success while focusing on consumer experience.
- Excellent oral and written communication, problem-solving, and decision-making skills, with demonstrated initiative and judgment.
- Ability to work effectively with executives, management, field staff, and decentralized teams.
- Ability to represent the company professionally in person and by phone.
- Ability to anticipate and raise needs and risks and suggest or provide solutions.
- Ability to support sales by developing and understanding relevant metrics and interpreting and communicating business performance metrics to leadership.
- Ability to maintain a professional office appearance and work environment.
- Ability to maintain professionalism, exercise sound judgment, and make decisions effectively.
- An MBA is preferred, with equivalent work experience and education.
Responsibilities
- Support business development, engagement delivery, and business continuity operations, including policies, payroll, billing, bookkeeping, client management, and reporting.
- Plan, coordinate, and oversee business functions performed by employees while also performing operational tasks.
- Support the Managing Principal and Executive Team in executing key strategies and communicate, plan, track, and execute practice initiatives.
- Schedule practice and solution-area meetings and events, participate in client calls as needed, and coordinate with marketing, sales enablement, IT, and training departments.
- Carry out office procedures independently and handle operational situations and problems.
- Support new business acquisition and manage external customer needs.
- Administer contracts, including printing, signing, scanning, and tracking documents.
- Manage certificate-of-insurance requests for project starts, determine requirements, request certificates, log them, and send them to customers.
- Support insurance and business-license renewals, banking and tax documentation requests, and other business operations tasks.
- Support client engagement teams with billing, project management, deliverables, and other project activities as needed.
- Perform financial and data analysis for business development opportunities and communicate growth strategy and best-practice initiatives.
- Coordinate business, sales, and marketing initiatives and interface with marketing, IT, sales enablement, and training teams.
- Maintain proposal management systems, including pipelines, customer relationship management, bid management, and proposal development systems.
- Manage reporting and analyze company performance, including revenue, organic growth, retention, employees, and results by line of business.
- Use QuickBooks to maintain bookkeeping records, enter transactions, run financial reports, and prepare monthly journal entries.
- Prepare annual budgets, schedule expenditures, analyze variances, and initiate corrective actions.
- Maintain general ledgers and bookkeeping systems for clients and prepare monthly, quarterly, and annual financial statements as needed.
- Assist with accounts payable and receivable processing, process client payroll, and coordinate revenue and expense management.
- Prepare financial reports for the board and present them at board meetings.
- Prepare audit work papers and coordinate with independent auditors, or complete audit exemptions as applicable.
- Record financial impacts of intergovernmental and other agreements, assess bookkeeping systems, recommend improvements, and prepare long-range financial projections.
- Act as a financial liaison for the company and clients, and complete certification and representation filings with private companies, certifying organizations, and federal agencies.
- Coordinate finance and operations issues and transactions with company offices and engagement teams; support invoicing, collections, and vendor relations.
- Assist with recruiting, selecting, orienting, and training employees; coach, counsel, and discipline employees; and assist with planning, monitoring, and appraising job results.
- Support engagement-team recruiting and staffing, manage new-employee onboarding, and maintain secure and current personnel records.
- Prepare payroll and payroll-tax reporting, review and approve contractor timesheets and schedules, and respond to employee payroll and benefits questions.
- Track employee enrollment and personnel counts and manage safety-training tracking and reporting.
- Resolve or advise on administrative situations and problems in the absence of a supervisor.
- Manage office facilities and vendor relationships, including supplies, phones, computers, equipment, maintenance, IT support coordination, and office appearance.
- Implement policies and procedures, maintain company files and documents, and initiate business continuity planning when office space is unavailable or weather conditions are unsafe.
- Maintain records procedures for retention, protection, retrieval, transfer, and disposal; plan and support office systems, layouts, and equipment procurement.
- Schedule and assign employees, follow up on work results, and track performance in company practice areas and joint initiatives.
- Review and analyze reports, summarize information, identify trends, and keep management informed.
- Coordinate programs and initiatives with engagement teams and ensure staff and external stakeholders are consulted and engaged.
- Participate in business development activities and respond to internal and assigned external inquiries.
- Manage day-to-day activities of supervisors and support staff and directly supervise team managers, including interviewing, hiring, and training employees.
- Evaluate current and proposed systems and procedures, support performance metric development, and ensure departmental operations comply with company policies and procedures.
- Support thought leadership, proposal development, IT, operations, recruiting, marketing, public relations, and other growth infrastructure.
- Support development, review, and approval of reports, client proposals, research proposals, requests, and publications.
- Train and develop current and newly hired team members, drive compliance and service outcomes, recommend and implement process changes, and collaborate with onsite and offsite client staff.
Desired Qualifications
- Familiarity with Management and Operations Consulting (NAICS 541611).
- An MBA, with equivalent work experience and education.
About the company
ProSidian Consulting provides management and operations consulting to private companies, Fortune 1000 enterprises, and government agencies. It uses industry-aligned services across six practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams. The firm connects strategy to execution with On-Demand Resources and targets drivers of economic profit—growth, margin, and efficiency—across assets, processes, policies, and people. Its goal is to help leaders design and execute operations that increase value for customers and improve return on invested capital.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Charlotte, North Carolina
Founded
2008
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Simplify's Take
What believers are saying
- ProSidian posted multiple NSF HR analytics roles in April 2026.
- June 2026 contract data shows $4.0M obligated across repeat federal buyers.
- GSA MAS validity through 2032 supports continued federal selling capacity.
What critics are saying
- PrimeRFP shows 41% of obligations came from NSF in June 2026.
- Eighty percent of obligations were not openly competed, risking renewal shocks.
- Without new federal recompetes, the firm risks collapse from contract loss.
What makes Prosidian Consulting unique
- ProSidian held a GSA MAS contract through May 17, 2032.
- ProSidian sells federal consulting across NSF, DoD, DOE, and Treasury.
- ProSidian positions itself in human capital, compliance, energy, and risk work.
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Benefits
- Remote Work Options