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Sysdig

Cloud-native security and monitoring for apps

Senior Customer Solutions Engineer

Implementation & Technical Account ManagementUpdated on Nov 13
Full-timeRemote in USARemote

About the Job

Requirements

  • At least 5 years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
  • Experience managing enterprise customer relationships and navigating complex organizations.
  • Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • Experience with scripting and API integration to support and troubleshoot technical solutions.
  • Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
  • Strong business acumen and the ability to translate technical capabilities into business impact for engineers and executives.
  • Experience managing issues, performing root cause analysis, and driving resolution.
  • Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.

Responsibilities

  • Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers, building trust from engineers to the C-suite.
  • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
  • Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
  • Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
  • Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
  • Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
  • Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
  • Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
  • Advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives.
  • Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
  • Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Desired Qualifications

  • A background in cybersecurity is a strong plus.
  • Experience working with Sysdig and/or Falco is a plus.

About the Company

Sysdig

Cloud-native security and monitoring for apps

Sysdig provides cloud-native security and monitoring solutions for applications running in containers and Kubernetes. It offers products like Sysdig Secure for security and Sysdig Monitor for performance monitoring, delivering data collection from cloud-native environments to help enterprises manage compliance, security, and performance. The platform typically uses agents and a SaaS or on-premises interface to collect telemetry, run security checks, and present dashboards, enabling real-time visibility and risk management across complex IT stacks. What sets Sysdig apart is its integrated approach that combines security, monitoring, and compliance tooling in one platform with scalable tiers, targeting large organizations across technology, finance, healthcare, and government sectors. The company’s goal is to help customers securely run cloud-native applications with continuous visibility and control, reducing risk while maintaining high performance.

Company size
501-1,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$729.5M
Headquarters
Raleigh, NC
Founded
2013

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