Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

At Genesys, we've built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

You will help provide delivering software and solutions to various Genesys Cloud Service teams. As a global enterprise company, we have hundreds of microservices and tools and the operational overhead of manually making infrastructure changes does not scale. Your role will be to automate these tasks and make the individual services teams more efficient and feature focused. This team will build features to enhance the customer onboarding experience. You will coordinate closely with individual service teams to deliver solutions.

As a software engineer, you will be responsible for day-to-day development and maintenance of features. This role isn't building html templates or simple single page sites. You will be creating automation that will help roll changes out across hundreds of complex service teams.

To be successful, you need to have a strong understanding of modern programming language like Golang (or Java), various SDKs and REST API solutions. We need people who are strong problem solvers, who have a operational and developer operations mindset that want to make other teams more efficient. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.

Key Responsibilities:

• Standup with the team for open communication, idea sharing, supporting other team members, answering questions.
• Participate in code reviews to learn, grow, and teach team members.
• Develop automation tools for a wide-variety of problems spaces
• Unit, integration, and manually test code that you've developed.
• Look for areas of improvement, with the code, architecture, and infrastructure.
• Answer questions for other team members.
• Openly communicate progress and concerns.

Required Qualifications:

• You'll need 3-5 years of in a language like Java, .NET or Golang. The more experience you have with Angular, Vue, Node, or React the better.
• You will need to have experience building backend REST APIs, ideally using Java, Golang or Kotlin.
• The problems we are trying to solve aren't easy. You need to be willing to step in and help find solutions to the complex challenges.
• We don't just lock ourselves in the office all day. Having strong communication skills is a must for our team.
• Must be willing to provide technical guidance and leadership on projects across multiple technical teams to solve a problem
• Experience building AI-powered automation and agentic workflows — using LLMs, coding agents, or orchestration frameworks to drive multi-step tasks, integrate with APIs/SDKs, and reduce manual engineering toil across service teams.

Preferred Qualifications:

• An operational mindset, with a drive to make other teams more efficient
• Curiosity and a habit of keeping up with new tools and technology
• Resourcefulness and strong attention to detail
  

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.