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rockITdata

AI-driven data analytics for customer experience

Training Lead / Instructional Designer

Corporate & Technical Training +1Confirmed live in the last 24 hours
Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

  • A bachelor's degree in Instructional Design, Education, Organizational Development, Communications, Human Resources, Healthcare Administration, or a related field.
  • Five years of experience designing and delivering technical training or instructional programs supporting enterprise technology implementations.
  • Experience developing instructor-led training, eLearning, virtual learning, and blended learning solutions.
  • Strong knowledge of adult learning principles, instructional systems design, and curriculum development methodologies.
  • Excellent presentation, facilitation, communication, and organizational skills.
  • Ability to obtain and maintain a Public Trust clearance.

Responsibilities

  • Lead the design, development, and maintenance of instructor-led, virtual, and self-paced training programs supporting enterprise healthcare technology implementations.
  • Develop curriculum, facilitator guides, participant guides, job aids, quick reference materials, user manuals, and other learning resources.
  • Partner with subject matter experts, Business Analysts, engineers, and Government stakeholders to translate technical requirements into effective learning content.
  • Conduct training needs assessments and develop learning strategies that support organizational readiness and technology adoption.
  • Coordinate training schedules, instructor assignments, learning logistics, and course delivery activities.
  • Deliver instructor-led training sessions, virtual workshops, demonstrations, and train-the-trainer programs as required.
  • Evaluate training effectiveness through assessments, surveys, and learner feedback while recommending continuous improvements.
  • Collaborate with Organizational Change Management and Communications teams to align training initiatives with stakeholder engagement strategies.
  • Maintain training documentation, course materials, learning management records, and curriculum updates throughout the project lifecycle.
  • Recommend innovative instructional technologies and adult learning techniques that improve learner engagement and knowledge retention.

Desired Qualifications

  • Experience using Microsoft Office, Articulate Storyline, Adobe Captivate, Camtasia, Learning Management Systems, or similar instructional development tools.
  • Certified Professional in Talent Development, ATD Master Trainer, or another instructional design certification.
  • Experience supporting VA, VHA, DHA, or other Federal healthcare organizations, health IT, telehealth, or Federal program management.

About the Company

rockITdata

AI-driven data analytics for customer experience

rockITdata provides technology-focused management consulting to help clients improve customer experiences through data-driven insights, AI, and machine learning. It designs and deploys bespoke solutions—such as omnichannel voice and interactive chat systems—and modernizes data infrastructure, including data warehousing, transformation, and analytics reporting, using cross-functional teams of data architects and strategists. The firm differentiates itself with selective, project-based partnerships that combine strategy and hands-on implementation to connect data across systems and improve customer engagement. Its goal is to help businesses achieve better customer interactions and operational efficiency by delivering scalable, data-powered solutions.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Philadelphia, PA
Founded
2018

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