Marriott International

Manages and franchises hotels around the world

Hostess Supervisor

Dining, Bar & Counter ServicePosted on Nov 10

Full-timeItaly€28.5k /yrIn-person

About the Job

Requirements

At least 1 year of related work experience.
A high school diploma or GED equivalent is preferred.
No supervisory experience is required.
No license or certification is required.

Responsibilities

Answer phones, take dining reservations, and enter diner information into the reservation system.
Maintain the wait list and quote accurate wait times.
Make seating decisions using the station rotation chart and organize seating for large and special-needs groups.
Greet guests, determine party size, seat guests at clean and available tables, provide menus, and guide guests through the dining rooms as needed.
Ensure place settings are appropriate and guests have napkins, clean silverware, and other standard items.
Maintain cleanliness of work areas and monitor dining rooms for seating availability, service, and safety.
Communicate with guests and employees to meet guest needs and support teamwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, and serve as a role model.
Follow company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests according to company standards.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and respond appropriately to other employees' concerns.
Develop and maintain positive working relationships, support the team in reaching common goals, and ensure adherence to quality expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability, service, and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): EUR 28500 annual salary

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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