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La-Z-Boy

Manufactures and retails residential furniture

Professional Sales Consultant

Retail SalesConfirmed live in the last 24 hours
Full-timeWestminster, CO, USA$55k - $75k /yrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Previous selling experience and the ability to close a sale are strongly preferred.
  • Excellent communication, customer service, and organizational skills are required.
  • Strong interpersonal skills to communicate effectively, build rapport, and positively influence others are required.
  • Demonstrated persuasion and negotiation skills are required.
  • The ability to manage time and conflicting priorities effectively is required.
  • The ability to work effectively and productively with others as part of a team is required.
  • The ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required, is required.
  • Initiative to meet assigned goals, missions, and objectives and motivation to achieve more are required.
  • Strong attention to detail is required.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, is required.
  • The ability to lift and/or carry up to 50 pounds and stand for long periods is required.
  • The role involves nearly continuous repetitive hand motions, hearing, and listening; it also often requires sitting, walking, bending, and stooping.
  • The ability to pass a background check and drug screen is required.

Responsibilities

  • Sell furniture, accessories, and services offered by La-Z-Boy to contribute to store sales goals.
  • Promote the Design program and assist the Designer in achieving established Design program sales goals.
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable customer experience.
  • Use sales skills and principles, including approaching customers, building rapport, discovering needs, presenting customized portfolios, answering objections, closing sales, following up, providing after-sale service, and maintaining contact with previous and potential customers.
  • Maximize store promotions, marketing initiatives, and grassroots programs.
  • Maintain strong knowledge of the features and benefits of existing and new product lines.
  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of professional installation services.
  • Execute and champion the Design process according to established company guidelines.
  • Support design-related functions in the store.
  • Provide the highest level of customer service to current and future customers.
  • Ensure each customer has an informative and positive experience by applying customer service skills and product knowledge while following the company selling process.
  • Use Podium to support customer satisfaction and future follow-up.
  • Make sound business decisions to deliver customer satisfaction and promote a team environment.
  • Respond to incoming phone calls and emails.
  • Assist with customer issues or complaints and provide appropriate solutions and alternatives to achieve a satisfactory customer experience.
  • Maintain positive working relationships with all store employees.
  • Train, coach, and develop new peers on La-Z-Boy product knowledge and the selling process and skills to help achieve store sales goals.
  • Promote and champion a culture of sales and service.
  • Help maintain the store’s visual appearance, including floor and showroom displays, product and accessory tagging, accessory catalogs and design-center fabrics, floor moves, and general cleanliness.
  • Accurately complete order information, collect deposits and fees, maintain orderly customer records, and research customer payments and deliveries.
  • Accurately complete daily On-Point system logs.
  • Maintain adequate knowledge of company standards, product knowledge, internal processes, and systems.
  • Schedule deliveries with customers consistently.
  • Open and close the store.
  • Meet Driver Management Program qualifications if travel or driving is required for the role.

Desired Qualifications

  • A bachelor's degree in Business or a related field is preferred.

About the Company

La-Z-Boy

Manufactures and retails residential furniture

La-Z-Boy is a U.S. furniture maker and retailer focused on residential pieces, especially recliners and upholstered furniture. It designs, manufactures, imports, exports, and distributes its products in a vertically integrated operation, giving it tight control over quality and branding. The company runs a large chain of La-Z-Boy Furniture Galleries and sells through its stores and other retailers, combining in-house manufacturing with direct-to-consumer retail. Its approach centers on delivering comfortable, personalized, and stylish home furnishings to households in the United States, Canada, and abroad. What sets it apart is its scale and integration: owning both the production and a substantial single-branded retail network helps ensure a consistent brand experience across markets. The company’s goal is to provide reliable, comfortable furniture for homes while expanding its brand presence through direct retail and partner channels.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Monroe, LA
Founded
1927

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