Program Manager
Business Process
Posted on 11/30/2023
INACTIVE
Stripe

5,001-10,000 employees

Financial infrastructure platform for business payments
Company Overview
Stripe stands out as a leading financial infrastructure platform, providing robust payment solutions that empower businesses of all sizes, from startups to large enterprises, to grow and adapt swiftly. The company's culture encourages technical innovation, offering low-to-no-code solutions and API-based integrations that are easy to implement yet scalable, making it a competitive choice in the industry. With a mission to increase the internet's GDP, Stripe's influence extends globally, with headquarters in both San Francisco and Dublin.
Financial Services
Data & Analytics

Company Stage

Series I

Total Funding

$8.6B

Founded

2010

Headquarters

South San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

29%
Locations
Seattle, WA, USA • San Francisco, CA, USA • Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
SQL
Data Analysis
CategoriesNew
Business & Strategy
Sales & Account Management
Operations & Logistics
Product
Requirements
  • 5+ years of experience in business process analysis, strategy and operations, consulting, and/or program management
  • Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
  • Program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations
  • Critical thinking and data-analysis skills with experience navigating large data sets
  • Communication skills with experience articulating complex topics in an easy-to-consume way
  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
  • An interest in digging into the details of products/processes
Responsibilities
  • Partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies that improve top-line metrics
  • Partner cross-functionally with stakeholders throughout Operations on strategy and project plans to maximize the impact of your work
  • Act as a steward for our support processes - ensuring that proposals to change meet our desired outcomes and optimize for key metrics while minimizing potential risks
  • Serve as a subject matter expert for other teams to ensure support processes are optimized across Stripe as new products, projects, and processes launch
Desired Qualifications
  • Experience with SQL
  • Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
  • A familiarity with APIs